Q. How can I pay for my order?
A. You can pay by any of the following options: PayPal, Banker's Draft/Postal Order, Personal Cheque.
Q. Who do I make cheques/postal orders payable to?
A. All personal cheques/postal orders should be made out to 'UKPetSupplies'. Please be aware that goods paid for by personal cheque will not be dispatched until the cheque has cleared. Cheques should be posted to UKPetSupplies, Unit 8b Holme Bank Mills, Station Road, Mirfield, West Yorkshire, WF14 8NA.
Q. How soon after winning the auction should I make payment?
A. Please ensure that payment is made within 7 days of winning the auction. After this point we will start eBay's unpaid item process.
Q. How much is postage?
A. Postage varies by item and location. Please see the "Delivery" section of the listing for full details.
Q. Where do you ship to?
A. Delivery prices are shown for all UK destinations. We are able to ship certain items to a selection of EU destinations. If you are outside of the UK please contact us first for a postage quote before you click to buy.
Q. Can I collect my item?
A. Unfortunately collection is not possible as our stock is held in a different location where the public cannot call in.