Delivery
There will be a delivery surcharge for flat packed Mexican and Brazilian furniture ranges for delivery to non standard areas such as the Scottish Higlands and remote areas of Scotland and none mainland areas such as the Scottish Islands, Channel Islands, Northern Ireland and the Republic of Ireland. Additional delivery charges will apply for our more bulky oak ranges and will be quoted on a case by case basis via emailing sales@ukfurnitureshop.com Please email us for details before bidding if you are unsure of the amount to pay for delivery. Larger items will have higher delivery surcharges depending on location and order volume so please contact us for details.
Customers with postcodes listed below will be charged an additional £10 delivery. For larger items please contact us for a quote with another carrier. Please amend the payment amount before paying to reflect these charges if they apply.
IV - All
HS - All
KA27-28
KW - All
PA20-49
PA60-78
PH17-26
PH30-44
PH49-50
ZE - All
Highlands & Islands and remote Scotland - £10 surcharge
Northern Ireland - £10 surcharge
Isle of Man & Scilly Isles - £12 surcharge
Channel Islands - £15 surcharge
Republic of Ireland - £18 surcharge
We will aim to get items dispatched within 5 days but occasionally items may be out of stock and take longer. See individual items for estimated dispatch times or contact us. Smaller flatpacked items such as our Mexican and Brazilian Pine ranges are usually delivered via parcelforce on a 48 hr service dependin gon your delivery location but larger items may need to go via a pallet service so we will require a daytime contact number so that the delivery company can contact you nearer the time of delivery if they need to.
All items delivered via parcelforce get a tracking number but please do not request this unless you have reason to think that the item is late being delivered.
We are in the hands of third party companies for delivery so please bear with us on the rare occasion that an item may take slightly longer to reach you, we do our best.
We cannot give an estimated delivery time for parcelforce but if nobody is in at the address to sign for the goods they will leave a card through the door.
If you are thinking of placing a large order please enquire about a delivery discount. Our margins are small on our ranges but we will try our best to beat any other genuine quote. Please supply us with a delivery postcode to enable us to offer you the best price that we can.
Collections
Customers can collect most items from our warehouse in Uttoxeter, Staffordshire. We usually prefer people to collect after 5pm if possible as we cannot guarantee we will always be around in the day but we will try and accomodate alternative times if possible. Most evenings are ideal for us but we will try and be flexible
We often charge a handling charge for the collection of cheaper auction items but please check each items individual description if in doubt before bidding. This handling charge is built into the total price of many of our items and may be up to £10 on auction items. Please look at the total price of the item before bidding. Without the handling charge we would be forced to start the auction prices at higher prices which we want to avoid. We offer free collection on most 'Buy it now' items.
Please allow at least 72hrs notice for the collection of items as we are a busy company and need time to process orders.
Returns
We offer a no quibble 7 day return service which is subject to the item being returned at the buyers expense and a 10% re stocking fee and the item being unopened and in perfect condition. Faulty items or items that do not meet the items description will be offered a refund or provided with a replacment item within 30 days of us being notified as long as we are informed within 7 days of the delivery date. We unconditionally reserve the right not to refund if the goods are not returned in a suitable condition. Please allow 30 days to process refunds. We wont accept returns on items that are damaged during the assembly process.
If you have a query that cant wait for a reply via email then call us on 07702 852564
Thanks
Ukfurnitureshop
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