Skip to main content
Bread Crumb Link
Save this seller|Sign up for Shop newsletter

Elizabeth & David (UK-ET) are currently away on annual leave!

As we are a small family business we are closing our eBay shop from Friday 11th May 2012, while we take a short break from eBay. If you do place an order during this time we will despatch any orders made when we return on 4th June.

Please accept our apologies for any inconvenience this may bring, we would like to assure you that all messages received will be acknowledged and answered as soon as we can during this time. 

All fulfilment of orders made via ebay/ replacements / returns will be processed on our return. Do not worry, we have been on ebay since 2002 and haven't run away!! We just need a short holiday. !!

Whilst we will not be fulfilling orders via eBay. Amazon will fulfil any new orders directly during this time, often with free postage!.  So do take a look.

Please also see our FAQ page, for more information regarding returns and other FAQ we have loads of information on our product website on-line too..

many thanks
David

Shop search

Shop pages

  • FAQ page


CONTACT BY POST - Including Payments & Returns by post. to David Grant, UKeTraders, PoBox 326, Manchester, United Kingdom, M28 2YW.

CONTACT MAIL - If you have an enquiry please contact me via the eBay messaging system from your item pages, It is easier for me to manage your enquiry this way.

PAYMENT - can be made using: Pay pal, Personal Cheque (GBP) or Postal Orders should be made payable to UKET Ltd and sent to the address above. Paypal payment is my preferred and quickest method, although credit and debit card payments can be made over the phone if you prefer. Personal cheques & ebay E-cheques must clear before goods will be dispatched.

POSTAGE - All Items are usually posted the same day if payment is received before 2.30pm (Weekend purchases will be dispatched on Monday am or Tuesday if its a UK Bank Holiday). If you require a guaranteed special delivery or recorded delivery please specify this on checkout. I track and trace all items and everything is insured.

RETURNS - If you have a problem with the device and think its faulty, please initially contact me via the ebay messaging system or ring me, I will work with you to figure out what is going on. If we both agree that something needs to be sent back for a replacement or a refund, please send it to the address above and I will be in touch as soon as it arrives..

DISTANCE SELLING - If you have changed your mind regarding the purchase of the item or it simply does not meet your requirement I will refund the full cost less any original & subsequent postage costs for upto 7 days after the date of despatch to you. Please ensure that you always return items with the original invoice or print out of the order from ebay. I need to keep our records in order to process them, you will appreciate how important this is to process things quickly! All items must be returned in the original undamaged packaging..

FEEDBACK- You will appreciate that I try my best to maintain the best feedback score I can, this is achieved by working with customers rather than against them. I automatically give positive feedback when a payment is received. So please let me know if you are not happy for any reason. For any online purchase to go smoothly it deserves co-operation from both parties and the understanding that sometimes human/technical/natural/emotional forces also come into place. So with this in mind I do not know why any transaction would go wrong, communication is as key as your custom..


UltraDisk Digital Voice Recorders

UltraDisk Digital Voice Recorders

UKET offers Paypal Buyer Protection

UKET is based in Manchester England

UKET
pobox 326
Manchester
M28 2YW

Frequently Asked Questions
Q: I need a user manual?
A: Depending on which item you can download new user guides from our www.veloset.co.uk website and our www.ultradisk.co.uk website, as we are well established a search on google will take you to our support website. thanks David.
Q: My item hasnt arrived !
A: Oh blimey, i would say get in touch with me asap, there may well be a reason for it, has the postman left you a called while you were out card? let me know, i will track it for you and sort it asap, dont worry we will help find it..
Q: I've just seen you are on holiday until 31st May 2010?
A: Being a sole trader, you will appreciate that when i go on holiday everything stops. Whilst i regret the inconvenience it may have for you, I have a family and we like to have a break when we can. I will respond to every email/question/problem on my return. Please note the announcement and as flagged by eBay in all listings. Thanks David.
Q: I've just seen you are on holiday until 31st May 2010?
A: Being a sole trader, you will appreciate that when i go on holiday everything stops. Whilst i regret the inconvenience it may have for you, I have a family and we like to have a break when we can. I will respond to every email/question/problem on my return. Please note the announcement and as flagged by eBay in all listings. Thanks David.
Q: I've just seen you are on holiday?
A: Being a sole trader, you will appreciate that when i go on holiday everything stops. Whilst i regret the inconvenience it may have for you, I have a family and we like to have a break when we can. I will respond to every email/question/problem on my return. Please note the announcement and as flagged by eBay in all listings. Thanks David.
Q: I've just seen you are on holiday until 31st May 2010?
A: Being a sole trader, you will appreciate that when i go on holiday everything stops. Whilst i regret the inconvenience it may have for you, I have a family and we like to have a break when we can. I will respond to every email/question/problem on my return. Please note the announcement and as flagged by eBay in all listings. Thanks David.
Q: I need some advice - im not sure if this is what i need
A: If you need some advice, im here to help so ask away. I wont oversell anything to you, i don't want you to buy something that you don't want or don't need. I'm happy to provide advice regarding any product, will attempt to answer any question asked of me. If you cant find the answer you need on the listing or in our support area then message me.
Q: Do you have auctions and Buy It Now of this item.
A: Sometimes.. If you see an item you like at auction but want to buy it now, but its not offered, take a look in my ebay shop. Select the show buy it now link and you might be able to buy it without waiting. Likewise if you find me via a buy it now listing and want to see what auctions i may have, click the auction only link it could save you £ $ € !
Q: I think its faulty - can you help ??
A: YES ! let me know straight away. I will sort it out with you. If you can let me know what the problem is, of course i will help. A lot of the things i sell might simply require some technical help, so do get in touch first. If we both think its faulty and i cant help, i will replace it or repair it free of charge and refund any return postage.
Q: Do you charge a returns fee.
A: No. i will not charge you a returns fee, this is actually against distance selling regulations, so no genuine honest business should ever charge a restocking fee for a straightforward return. As a buyer you do have a duty of care to return items in the same condition your received them in if you change your mind, (unless its faulty)..
Q: The item i received is not as described.
A: Oh bloomin eck.. When you are sole trader its hard to blame someone else for any mistake that happens, so its only right that if something isn't what you expect when you get let me know. It may be a packing error, misunderstanding, if i have made any error i will make every effort to sort it out quickly & so you do not incur any additional expense.
Q: Do i get a guarantee?
A: Yes, everything is supplied with a 12 month guarantee.
Q: Do you offer discount?
A: We do occasionally have special offers reflected in our auctions, you will find that we are able to offer the best deals with digital voice recorders as we are specialists in the area and deal directly with the source at manufacturer. No middle men means low overheads and low prices for you! we also offer bulk, trade and distribution pricing.
Q: Can you send me a returns form?
A: You can download it here, please fill in as much info as you can, the more the better to ensure a quick turnaround of your replacement / refund. http://www.uket.co.uk/uket_returns_form.pdf
Q: What is your address?
A: David Grant UKET Ltd pobox 326 manchester m28 2yw
Q: How long will i have to wait.
A: I try and turn around returns as fast as i can, by ensuring you send me the details of your purchase and what the resaon for returning it, will ensure i can sort it out asap! its best if you send things back recorded delivery, you can then see when i received it !
Q: Is it new?
A: yes, everything I sell is brand new in the box! with a 12 month warranty. unless it is specified as anything else in the listing, which is highly unlikely because I only sell new stuff..
Q: Digital Voice Recorders
A: We are very proud of the entire UltraDisk range as are the many users we have supplied since 2005. We supply individuals, bulk retail, businesses and supply into all educational sectors. Dont forget to have a read of our Digital Voice recorder guide here on ebay and we have more on our website. www.uket.co.uk and www.ultradisk.co.uk
Q: When will i get my item.
A: Thats a good question!, when we post your item we send you and email, normally in the UK we post the same day if you bought it before 1pm, so give it a couple of days. Ebay suggest 10 days should be allowed, but it should be with you way before then.. we post fast, our feedback from past customers proves this.. let me know if you get worried though
Q: Where is my tracking number?
A: if you contact me I can send this information to you for recorded, special delivery, parcel force, dhl, international signed for, etc, I have it all here for you.. just let me know if you are concerned I will track it and give you all the details you need..
Q: I've just seen you are on holiday until 31st May 2010?
A: Being a sole trader, you will appreciate that when i go on holiday everything stops. Whilst i regret the inconvenience it may have for you, I have a family and we like to have a break when we can. I will respond to every email/question/problem on my return. Please note the announcement and as flagged by eBay in all listings. Thanks David.
Q: UltraDisk Digital Voice recorder Support / Manuals / Software
A: Please visit www.ultradisk.co.uk for kb articles, manuals, downloads, software, for free support and more information on the entire UltraDisk digital voice recording range. or you can just ask me too...
Q: Can i collect it
A: no sorry, im not insured for collections, i only post. I despatch as soon as i can.
Q: Telephone number
A: Im not always contactable on the phone, but this doesnt mean i wont use a phone if needed. If you need me to call you please message me via ebay and i will call you if i cannot sort a question by email. I could be packing, up a ladder, at the post office etc. im just one person in many places. eBay message me, i will reply as fast as i can..
Q: Wholesale and trade accounts
A: We supply many items to schools, colleges, businesses and retailers and not everything we sell is listed on ebay. if you want more information do get in touch.
Q: ISIS compliant and accredited - Internet Shopping Is SAFE..
A: URL: www.uket.co.uk David ( UKET Ltd ) is an ISIS accredited retailer and www.uket.co.uk is verified as an ISIS compliant website. To find out more on what that means please go to www.imrg.org/isis
Q: IDIS accredited retailer - Internet Delivery Is SAFE
A: uket limited is an IDIS accredited retailer and www.uket.co.uk is verified as an IDIS compliant website. To find out more please go to www.imrg.org/idis
Q: Payment options
A: we prefer paypal it gives you protection, its quick, its secure its easier for everyone concerned on ebay. off ebay we accept all forms of payment including credit card, postal order, purchase invoice/orders for government schools education and businesses
Q: Instructions - Manuals - Guides - Help - FAQ - Assistance - Technical - Support etc
A: If you need some help, lost your instructions, they have been eaten by a pet, your in a muddle, up the creek without a paddle etc,, please contact me i might be able to email you some or send you a spare, i will always help by email or give you a call if needed. Also visit www.ultradisk.co.uk or www.veloset.co.uk for user manuals and support
Q: Im not in the EU will you deduct VAT
A: no sorry, at the moment it is too complicated for me to sort that out, or does eBay provide any useful reporting for my accounts as it is, the price you see is the price you pay..
Q: Do you have an ebay Shop
A: Why yes! thanks for asking .. if you look at the item you should see a link for UKeTraders and in there you will find all the auctions and buy it nows i have listed on ebay at the moment. we have an internet site too, just search for us on google..
Q: what is a private listing
A: a private listing will not show the item link in your feedback, but you will still see my comment. Say you are buying a gift or want some confidentiality i appreciate you might want to keep this information private so i tend to disable the item link/details appearing in your feedback. Nobody needs to know what you bought really do they ?
Q: What is your return policy?
A: 14 days, but im pretty flexible if you are on holiday etc. i fully comply with all distance selling regulations and am ISIS accredited. If you need to return an item to me then please get in touch first using the ebay message system with details of your purchase or download our returns form. http://www.uket.co.uk/uket_returns_form.pdf
Q: Do you combine shipping?
A: yes, it save us money on postage and packaging and its only fair that you get the benefit too....! If you commit to buy, ebay should automatically calculate this for you, but if not le me know and i will adjust the invoice before you pay..
Q: When can I expect my order to arrive?
A: We try and post everything paid for (payment received and cleared) the same day if its before 1pm. We post every day mon-fri (not bank holidays) and our mail is collected at 5pm.... We post first class, first class recorded, special delivery and overseas..
Q: How much is the Shipping and Handling Charge?
A: We do specify this on every listing it can range from FREE to a few pound to cover the cost of postage calculated with Royal Mail.
Q: Do you ship internationally?
A: Yes, we have posted everywhere from Afghanistan to Zimbabwe. Its not a problem as long as you have an address..
Q: What is your Address?
A: UKET po Box 326 Manchester M28 2YW United Kingdom
Q: Are you VAT Registered ?
A: yes i am VAT reg 948888733 all prices shown on listings include VAT and a VAT invoice will be provided if you need it
Q: Do you have a website ?
A: yes we do www.uket.co.uk
Q: How do i contact you?
A: I prefer to be contacted via ebay messaging system, as this gives me your ebay name, the listing you are enquiring about and it helps me keep on top of my admin.. Im afraid i cant be contacted by phone (yet), but dont let that put you off. I am quite human, just busy, not always available and sometimes looking after the children.. im a new age dad!
Q: Who is UKET anyway?
A: Well UKET is just David (full time) & Elizabeth (the boss/wife) from Manchester UK and we set up UK-ET in 2007. Other employees include our 5 and 1 year old daughters and Jessy the very old guard dog, occasionally they help us out.. so if you buy something and the label is on a bit wonky that will be Niamh, Isabel or Jessy!