Right to Cancel
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of your order within seven days of delivery (starting the day after the receipt of the goods).

You are responsible for returning the items in a re-saleable condition. The item must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods.

We recommend using a posting method that provides proof of delivery and cannot compensate for lost or damaged goods for higher value items. Please ensure that all returns are securely wrapped and packaged.

We cannot be held responsible for any units that have been damaged in transit.

Delayed/Lost Delivery
If you have not received your order within 15 working days of dispatch for Royal Mail First Class delivery or 25 working days for Royal Mail International Delivery (not including Sundays), you must immediately advise Sino Pang Customer Services of the delay/loss.

Returns Policy
In addition to your statutory rights, if you wish to return goods outside of the 7 day cancellation period, we operate a 28 day faulty returns period.
All of the products on sale have met our high quality-control standards.
Refunds will be for goods only and will not include any carriage costs paid to us.
Please ensure that all returns are securely wrapped and packaged.
We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.
We cannot be held responsible for any units that have been damaged in transit.
Any goods found to be defective within 28 days will be replaced
if you wish to return goods which are not faulty; we will accept the return providing the goods are in a good clean condition in the original packaging and having not been used.

Items returned for a refund, when the goods are not faulty will be charged a handling fee of 15%.
Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded. The above conditions are in addition to your statutory rights, which are not affected.

Refunds to UK customers for cheque payments, bank transfers and bank deposits are made via return cheque