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General Interest

Shipping

All shipping options are available on each listing in the shipping tab, after you input your country / postcode.

We aim to ship everything same day but at maximum it is within 24 working hours (Mon-Fri). 

Shipping to the UK is via Royal Mail or DPD courier.  Should there be any problems with your orders and unable to dispatch, we will contact you within 24 working hours.

UK orders have estimated delivery time on each item, these are generally accurate but please be aware Royal Mail is generally only 90% on time, the other 9% is a day late, and 1% 2-3 days late. We always offer the option for DPD courier on all parcels, which is guaranteed next day to mainland United Kingdom (exc. N. Ireland) and fully traceable to your door. You will get a text from DPD containing information on your parcel, they use the Predict & Follow My Parcel service which gives you an hourly window in the morning of the delivery.

Unless DPD courier is selected we cannot guarantee delivery time, please never rely on Royal Mail for urgent orders. With DPD courier, you will get a text and/or email with options to leave with neighbour, change address, come back another day or leave in safe place. 

We use a range of courier services for international services including Royal Mail for smaller items or UPS/TNT for larger/expensive items. Please note international shipping via Royal Mail can take up to 4 weeks but is usually just 1. Courier is 2-5 days depending on where you are. To purchase multiple items with a discounted postage rate, please follow this guide.

Non mainland parcels including Northern Island, Channel Islands, Scottish Highlands & Islands incur a surcharge for anything that cannot go Royal Mail.