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 Tutorial Store

Tutorial Store

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 Welcome to TUTORIAL STORE LTD eBay Shop. As a publisher, we specialise in tutorials for Yamaha Keyboards and Clavinovas. We also stock an extensive range of tutorials from other quality publishers including language tutorials, camera tutorials and more.

Tutorial CD Sets for Yamaha Tyros 2, PSR3000, Clavinovas and many more
Foreign Language tutorials French, Spanish, Italian, German (and more), including Michel Thomas French
All items 'brand new' unless explicitly described as otherwise.
You are purchasing from a reputable Publisher and industry recognised stockist.
Member of the BSSA British Shops & Stores Association
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  • Our Shop Policies
Postage & Payment

United Kingdom All goods are subject to postage and packaging. This will be clearly shown in each item listing. Any free delivery offers or combined shipping offers, will be shown in the item listing. We offer combined postage discounts for eligible items. If an item is eligible for combined postage discount to free delivery, this will be clearly shown in the item listing.

Worldwide - We also ship worldwide! We are happy to offer a delivery discount for multiple items shipped together at the same time to a single worldwide address. The level of discount (if applicable) depends upon the total order weight.


We accept PayPal as our primary payment method. See Our Shop Policies shop page for full details.

  
Tutorial Store Ltd  eBay Shop Policies
31st May 2013
About Us
Tutorial Store Ltd (the new name for Simon Smith Explanations) are the creators and publishers of the popular 'Made Easy' range of tutorials for Yamaha Keyboards & Digital Pianos. As well as publishing our own range of tutorials for musical instruments and computer software, we also stock an extensive range of tutorials from other quality publishers.

We would be delighted to speak to you over the phone if you have a question relating to any of our tutorials, or via email /eBay messaging if preferred.

Our Contact details:
Tutorial Store Ltd
Essex House Manor Road, Send Marsh Ripley Surrey GU23 6JW United Kingdom
Phone: +44 (0)1483 225632
Email: sales [at] tutorialstore [dot] co [dot] uk
Company Registration Number: 4847061
VAT Registration Number: GB 948 0971 84
Payment Methods
We are happy to accept payment in sterling GBP.

PayPal
We accept payment by PayPal.
When you pay online with PayPal, we do not, at any stage, see or have access to your card number details.

Tutorial Store Ltd (the new name for Simon Smith Explanations) is a PCI DSS compliant merchant. We will not store your card details on our systems and will ensure that your data is handled and processed securely, in keeping with PCI DSS compliance, the law and our own internal security policy.

We trade in sterling GBP. If you are shopping from outside of the United Kingdom, your credit card company will convert the transaction to your own currency. Check with your card issuer for their rates and fees for international transactions.

Cheque
We accept personal and company cheques in sterling GBP; however they need to have been cleared before goods are dispatched. This usually takes 3 - 5 working days.

Shipping And Handling
All goods are subject to postage and packaging. This will be clearly shown in each item listing. Any FREE delivery offers or combined shipping offers, will be shown in the item listing. We offer combined postage discounts for eligible items. If an item is eligible for combined postage discount to free delivery, this will be clearly shown in the item listing.
Delivery Schedule
We will endeavour to dispatch your order right away if the order is received before 1.30pm (GMT) and is in stock. Exceptions to this order cut off time for a particular product/item, will be indicated within the product/item description/listing itself. Large international orders are usually dispatched the following day. We will normally send your order to you in 3 business days. International orders are generally received in less than 20 days. Some products are dispatched directly from the distributer.

Please note we do not dispatch any parcels on Saturday, Sundays or Bank holidays.

With the exception of standard Royal Mail 48 Service/ 2nd class post and Royal Mail 24 Service/1st class post (i.e. not Recorded Signed For), all of our delivery services require proof of delivery in all cases, so please ensure that a person will be available to sign for the parcel. If no-one is available to sign for a parcel, it is usual practice that the Courier or Postal Service will leave a card explaining how the parcel can be collected.

Whilst every effort will be made to ensure the goods are delivered within the stated time, no liability can be accepted for any delays.


CUSTOMS INFORMATION FOR INTERNATIONAL ORDERS

The responsibility for payment of custom duties rests with the customer. Deliveries to some countries may be delayed by customs. We reserve the right not to deliver to some countries if we consider there is a risk that you will not receive your order.
Guarantee
We guarantee your satisfaction. All of our products come with a 12 month guarantee against manufacturing defects from date of purchase (please note this does not include wear and tear or breakages)
Reaching Us
If you need to reach us, please email us at sales [at] tutorialstore [dot] co [dot] uk , alternatively, you can call on +44 (0)1483 225632 or write to us at Essex House Manor Road, Send Marsh Ripley Surrey GU23 6JW United Kingdom

Like many online stores, our operational hours of business vary. However, typically you can reach us by phone from 9.30am - 5.30pm GMT Monday to Friday.
Returns Policy
TO RETURN FAULTY OR DAMAGED GOODS

Please notify us immediately upon receipt of any damage to your goods. In the unlikely event of loss or damage to your ordered goods, we will supply replacements free of charge. When faulty or damaged items need to be returned to us, we will reimburse your postage.
Media items such as audio or video recordings (DVD, CD, CD ROM, DVD ROM) or computer software where you have unsealed the manufacturer’s cellophane/shrink wrap seal on the case/box, are not eligible for refund, but will be replaced with the identical title free of charge if faulty/damaged. Where replacements are not available, a full refund will be offered.

TO RETURN NON -FAULTY / NON DAMAGED GOODS

Should you wish to cancel your order before it has been shipped, please contact us by email immediately at sales[at] tutorialstore [dot] co [dot] uk or telephone us on 01483 225632 (Please note; cancelling items within your order might affect your order's eligibility for Free UK Delivery Discount if this has been granted for the whole order).

Should you wish to cancel your order before it has been shipped, please contact us by email immediately at sales [at] tutorialstore [dot] co [dot] uk or telephone us on 01483 225632
You may cancel your order by informing us of this in writing any time up to fourteen days from the day after the day of delivery. Goods are to be returned to us at your expense in an UNUSED, UNOPENED, condition with all original materials. Explicitly, media items such as audio or video recordings (DVD, CD, CD ROM, DVD ROM) or computer software cannot be returned if the manufacturer’s cellophane/shrink wrap seal on the case/box has been opened.

For non-faulty/non damaged goods, the buyer is responsible for paying the return postage cost.
We will refund your money within 5 days of receipt of the goods or within 5 days of your cancellation, whichever is the earlier. We regret we cannot accept responsibility for postage costs for non-faulty or non-damaged goods. Refunds due will be for goods only, minus any postage.

All returns have to be authorised by Tutorial Store Ltd prior to returning the item. Once the return has been authorised, please ensure that you return via an appropriate method of insured or tracked postage as we do not accept liability until received by us.


Your rights to return goods are protected under the EU Distance Selling Directive.
Tutorial Store Ltd (the new name for Simon Smith Explanations) eBay Store Privacy Policy

Tutorial Store Ltd (the new name for Simon Smith Explanations) does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment (for example, delivery purposes and the processing of your payment) or if we are required to do so by law. In this case, the third party will not disclose any of the details to any other third party

The type of information we collect about you includes;

Your Name
Address
Phone number
Email address
eBay user name
Other order related information (such as EU VAT number if applicable or where you heard of us)
Your preferences (e.g. if you choose to opt in to our newsletter etc, or other preferences)


When you pay online with PayPal, we do not, at any stage, see or have access to your card number details. Tutorial Store Ltd (the new name for Simon Smith Explanations) is a PCI DSS compliant merchant. We will not store your card details on our systems and will ensure that your data is handled and processed securely, in keeping with PCI DSS compliance, the law and our own internal security policy.

Data collected by our eBay store is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. To serve website content and advertisements to you
d. Monitor customer account status beyond that required for individual purchases.
e. Only disclose information to third parties when order details are processed as part of the order fulfilment (for example, delivery purposes and the processing of your payment) or if required to do so by law.

In addition, we may use your contact details to let you know about similar new products, special promotions and discounts etc if you have advised us that we may do so (for example by signing up to our opt in eBay newsletter or opt in tutorial newsletter). If you do not wish to continue to receive this information, you can let us know at any time by emailing us at sales [at] tutorialstore [dot] co [dot] uk or write to us at the address shown under the 'Reaching Us' section within these terms and conditions.

If you decide to sign up to our free (opt in) Tutorial Newsletter to let you know of products that may interest you; You will know that our newsletter is from Tutorial Store Ltd (the new name for Simon Smith Explanations) as this will be clearly specified in the newsletter that you receive. There will also be a valid address for opt out requests within each newsletter, should you not wish to continue to receive our newsletter.

We uphold physical, electronic and procedural measures in connection with the collection, storage and disclosure of customer information. Any customer information collected will be done so lawfully in accordance with the Data Protection Act 1998.

You have the right to request a copy of any personal information we hold about you by writing to us at the address shown in the ‘Reaching Us’ section above. We may ask for proof of identity before releasing such information and a small fee may be charged. You can ask us to update or remove your personal information by emailing sales (at) tutorialstore (dot) co (dot) uk or by writing to us at the address shown in the ‘Reaching Us’ section above. However, please note that we may need to keep some personal data in order to process your order(s) and to comply with the law in respect of keeping records. We will retain your information for a reasonable period or as long as the law requires.

If you have any questions regarding our privacy policy, please email us at sales [at] tutorialstore [dot] co [dot] uk

Any changes to our eBay store Privacy Policy in the future will appear on this page.

These Tutorial Store Ltd (the new name for Simon Smith Explanations) eBay Shop Policies supersede any previous Tutorial Store Ltd / Simon Smith Explanations eBay Shop Policies. We reserve the right to alter our eBay Shop Policies from time to time.- 31st May 2013