Q - Is this product new or refurbished?
A - The condition of the item is clearly stated in the listing details and can be found just below the title on the view item page.
Q - So how exactly are these product refurbished?
A - Every product targeted for refurbishing must pass a thorough examination. We check and inspect them, returning the products to like-new or almost new condition. Some may have minor cosmetic blemishes.
Q - How do I pay?
A - For speed and simplicity we only accept payment through PayPal.
Payment on 'Buy It Now' purchases must be made immediately. Once your payment has been received we will send you a confirmation email and your purchase will be supported by a VAT invoice.
If you do not have a PayPal account and would like to set one up please click here
Q - Who will deliver my product?
A - Delivery will be made by Royal Mail, Parcel Force or Yodel . Parcel Force and Yodel deliveries MUST be signed for.
Q - How long will it take?
A - Most items will be despatched within 1 working day of receiving payment.
Q- How long do I have to return my product?
A - Under the Distance Selling Regulations, you have up to 7 working days after you have received your delivery to cancel your order via email to our customer service team.
Under the Trusted Goods Refund Policy, you have 14 days to return a product to us, providing it is unused and in a saleable condition for a full refund. Where a product is faulty, damaged or described incorrectly we will refund the original delivery charge, but not when a product is simply unwanted*.
Except for faulty items, we only accept returns of items that are in the same physical condition as they were supplied. You must also have taken reasonable care to not mark or damage the product. If trying on items with health or hygiene sensitivities, such as underwear or swimming costumes, please do so over other clothes. In the case of goods such as earrings, body jewellery & personal grooming products that have hygiene seals, you must exercise reasonable care by not removing the seals when examining them. All returned items will be inspected upon receipt. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them, then unfortunately you will not be eligible for a refund.
*This policy does not affect your statutory rights relating to faulty or described goods, or your right to cancel orders under the Distance Selling Regulations.