 |
| Q:What payments do you accept? |
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| A:My preferred payment is paypal, which allows a secure and prompt service, however I am happy to accept personal cheque or bankers draft. (cheques made payable to Tanya Anear) |
| Q:Do you offer a returns policy? |
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| A:I do not accept returns or cancellations on personalised gifts, as work commences as soon as payment has cleared and becomes a unique product. Please see full details in my Terms and Conditions section. |
| Q:What are your Postage and Packaging charges? |
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| A:My Postage and Packaging charges are designed to cover only my costs, so depend on the size and weight of the parcel. Please refer to my postage costs page. |
| Q:Do you ship internationally? |
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| A:Yes, I can ship worldwide on small / medium items only (if in doubt please contact me). Please refer to our postage costs page. |
| Q:Do you combine Shipping? |
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| A:Yes I am happy to combine shipping, but ask that you contact me before checking out, in order for me to amend your invoice. |
| Q:When can I expect my order to arrive? |
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| A:Non-personalised items will be despatched within 2 working days of payment clearance. Personalised items may take longer (especially large orders. If you are looking to purchase something in a hurry or for a particular date, please contact me and I’ll be able to give you a more accurate d |
| Q:Can I pick up my item from you? |
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| A:If you wish to collect your item from me in Banstead, Surrey you are welcome to. Please first contact me first to make mutually agreeable arrangements and for more information on my location. |
| Q:Can I purchase XX amount of this item? |
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| A:Depending on the item I may have more stock than is displayed on my Ebay shop. I also get many requests for large orders and varying amounts – please feel free to contact me for more details. |
| Q:Do you offer a discount? |
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| A:It may be possible for me to offer discounts on large orders – so please feel free to contact me for more details. |
| Q:How do I let you know my personalisation options? |
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| A:I ask that you add the personalisation details including colours / designs and wording, plus a contact telephone number, when you pay for your order. I will always contact you if I need any aspect clarifying. |
| Q:Do you take on individual commissions? |
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| A:I am always happy to work with you on any ideas you may have outside of my basic products – so please feel free to contact me to discuss further. |
| Q:When will you leave feedback? |
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| A:Feedback will be left as soon as possible. I aim to do this daily. And ask that you leave me feedback too. |
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