We offer a 30-day money-back guarantee. This means that for the 30 days following the purchase of any item(s) from Trueshopping, you can return or exchange your item(s), provided they are unused and in the original packaging. Our full returns policy can be viewed here.
If, for any reason, you would like to return an item within 30 days of receiving the delivery, you should do the following:
• Telephone customer services on 03444 176629, informing them you wish to return the item.
• Email us via Ebay, stating that you wish to return the item.
• In the event of damaged goods, we will arrange for a carrier to collect the item(s) from you and return them to us (at no cost to yourself).
• In all other circumstances, you will be responsible for return postage/courier charges.
1. Trueshopping cannot be held responsible for non-delivery of returned goods so we recommend you get a certificate of posting from the Post Office or Courier.
2. If, for any reason, you aren’t happy with your purchase please let us know within 30 days. We will refund unused item(s) that are received in re-saleable condition however, you will need to pay for the return carriage.
3. If collection of an item is required, we will charge you the cost of collection (up to £100) which will be notified at the time of cancellation.
Please return your items to: