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Frequently Asked Questions


When can I expect my order to arrive?


It is our aim here at Trueshopping to provide our customers with a speedy and cost effective delivery service. Providing a telephone number when you place you order will ensure a smooth delivery process. Please see below for our delivery timescales.

Stocked Items:
We are proud to be able to offer Same Day Dispatch on all our stock lines when an order is placed with us on a weekday before 4pm. Stocked items will then be delivered on a next working day service.

Drop Ship Items:
Some of our items are sent from third party suppliers and therefore will take a little longer to arrive. Delivery on our drop ship items can be expected to arrive within 3-5 working days.

Trueshopping use the following carriers - DX, UK Freight or Hermes.

Package Deliveries:
If no one is available to sign for the item, the courier will attempt to deliver on two further dates before returning the item to our warehouse (a card will be put through the door asking for you to phone up the local depot to arrange a convenient delivery date)

Pallet Deliveries
Our courier company will contact you prior to delivering your goods to agree a time that is convenient for you. Someone will need to be at the address at the time the delivery is made, the driver will help unload the goods, but they will not assist with breaking down the pallet or taking this into your home


How do I order multiple items?

If multiple items are available you may add them at the checkout.


I received a faulty product, how will you handle this ?

Please notify us ASAP via phone 08444176629 or our online query system if the item is faulty so that we can either arrange for a spare part or a full replacement to be sent.


Can I please call you on the phone?

You can call us on 08444176629 at the following UK times:
Monday, Tuesday, Thursday & Friday 8:30am - 5pm
Wednesday 9:30am - 5pm
Saturday & Sunday Closed


How do I cancel my order after I won?

We are not able to cancel auction orders as eBay considers all bids as binding and has already charged us the Final Value Fee. If you are unable to pay, we will be required to file an Unpaid Item Dispute with eBay as this is the only means for us to recover the fee.


Is this item new?

All our items are new, unless otherwise stated in the listing.


What is Your Returns Policy?

Our Returns Policy can be found on the eBay Item Listing page.


Could you please cancel my bid before I win?

We are not able to cancel auction bids or orders as eBay considers bids binding & has already charged us Final Value Fee for complete auctions.
Please refer to eBay's rules at http://pages.ebay.co.uk/help/buy/questions/retract-bid.html


I only need 1 or 2 items out of this pack. Any likelihood that you would break this pack into smaller units?

We do not offer bespoke products.


What are the specifications, size, dimensions, for an item?

All this information should be in the listings. If the information you require is not there please contact us and we will endeavour to answer your query.


Is it okay if I wait for a few days to make the payment?

We require the payment within 7 days. After that period the checkout will close and a non payment dispute will be raised.


Do you sell spare parts?

We do not sell spare parts. We will send free of charge parts for items covered in our 12 months guarantee.


I'm interested in this item but do not use PayPal - can I use a credit card , money order or check if I win?

We do accept Credit Card payments over the phone. Please call us on 08444176629 We do accept cheques, but we shall only despatch once the payment has cleared.


Can I get more items at the same price as the winning bid for an auction?

You can only get the individual item you have been bidding on.


How much is the shipping & handling charge?

The shipping and handling cost is shown in the listing.


I'm looking for a specific product. Do you carry it?

All our ebay items are listed on our eBay shop http://stores.ebay.co.uk/Trueshopping

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