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Frequently Asked Questions
When can I expect my order to arrive?
It is our aim here at Trueshopping to provide our customers with a speedy and cost effective delivery service. We are proud to be able to offer Same Day Dispatch on all our stock lines when an order is placed with us on a weekday before 3pm. Delivery depends on the item. Parcel deliveries are 2-3 working days. Pallet deliveries are usually 3-5 working days. The pallet carriers will contact you to arrange the delivery in advance.
How do I order multiple items?
If multiple items are available you may add them at the checkout.
I received a faulty product, how will you handle this ?
Please notify us ASAP via phone 0844 417 2559 or our online query system if the item is faulty so that we can either arrange for a spare part or a full replacement to be sent.
Can I please call you on the phone?
You can call us on 0844 417 2559 at the following UK times:
Monday, Tuesday, Thursday & Friday 8:30am - 5pm
Wednesday 9:30am - 5pm
Saturday & Sunday Closed
How do I cancel my order after I won?
We are not able to cancel auction orders as eBay considers all bids as binding and has already charged us the Final Value Fee. If you are unable to pay, we will be required to file an Unpaid Item Dispute with eBay as this is the only means for us to recover the fee.
Is this item new?
All our items are new, unless otherwise stated in the listing.
What is Your Returns Policy?
Our Returns Policy can be found on the eBay Item Listing page.
Could you please cancel my bid before I win?
We are not able to cancel auction bids or orders as eBay considers bids binding & has already charged us Final Value Fee for complete auctions.
Please refer to eBay's rules at http://pages.ebay.co.uk/help/buy/questions/retract-bid.html
I only need 1 or 2 items out of this pack. Any likelihood that you would break this pack into smaller units?
We do not offer bespoke products.
What are the specifications, size, dimensions, for an item?
All this information should be in the listings. If the information you require is not there please contact us and we will endeavour to answer your query.
Is it okay if I wait for a few days to make the payment?
We require the payment within 7 days. After that period the checkout will close and a non payment dispute will be raised.
Do you sell spare parts?
We do not sell spare parts. We will send free of charge parts for items covered in our 12 months guarantee.
I'm interested in this item but do not use PayPal - can I use a credit card , money order or check if I win?
We do accept Credit Card payments over the phone. Please call us on 0844 417 2559. We do accept cheques, but we shall only despatch once the payment has cleared.
Can I get more items at the same price as the winning bid for an auction?
You can only get the individual item you have been bidding on.
How much is the shipping & handling charge?
The shipping and handling cost is shown in the listing.
I'm looking for a specific product. Do you carry it?
All our ebay items are listed on our eBay shop http://stores.ebay.co.uk/Trueshopping
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