Changed Your Mind Unwanted Item Ordered:
We are happy to refund or exchange the item providing it is returned unworn, in its original packaging with the tags still attached and you contact us within 7 days of receipt.
A refund will be processed upon receipt and inspection of the returned item.
All returns are by prior arrangement only, and should be accompanied by Item No, User ID, Date Brought, Delivery Address and clearly stating the reason for returns.
Faulty/damaged or incorrect item received:
Although all items are packaged well, damage in transit can happen and on very rare occasions the incorrect item may be sent out, In this case we will refund or exchange the item providing you contact us within 7 days of receipt.
We will refund you in full including postage and also any postage costs you incur by returning the item to us. A refund will be processed upon receipt and inspection of the returned item.
All returns MUST have an eBay return request accepted online prior to being sent back to us, any returns that have not been authorised in this way will not be able to be processed. If you are unsure or need any assistance, please contact our customer service team on 01202 870548
Trueboy Clothing Co Returns Department
5 Cedar Trade Park
Ferndown Industrial Estate