Shipping & Returns

Dispatch Times

At TrooHealthCare.com we pick and pack every day from Monday to Friday (except for Bank Holidays). As we stock all items this usually means your goods will be dispatched next working day from the order - provided that payment has been received and funds are cleared.

In the unlikely event of a temporary stock shortage we guarantee to dispatch your goods within 5 working days of order or we offer a full refund.

Delivery options
We currently ship our products by first class or signed-for air mail. Normal air mail delivery times for your countries postal service apply. If you wish to use a different delivery service to those offered then please contact us.

Delivery outside the United Kingdom
Troohealthcare.com will deliver your order to the any location in the world.

Checking order status
You will receive three e-mails after you have placed your order and provided us with a valid e-mail address:

• The first confirms that your order has been received (your order confirmation number will be included).
• The second email confirms payment being received.
• The third confirms that your order has been posted (any tracking information will be included).

Delivery Times

Although the mail services we use are usually very reliable delivery delays do occur that are beyond our control. We do NOT take responsibility for any delays that occur once we passed your package on to the mail carrier. If you require your item urgently then we can use a special delivery service as long as you pay for the extra postal cost. Please contact us if this interests you.

Lost Items

Occasionally items go missing in the mail service and in these instances we will get a replacement to you as soon as possible.

For UK deliveries an item is not deemed lost by the mail service until 15 working days after the due delivery date. For overseas mail the period is 25 days. After these times have elapsed we will send out a replacement item and make a compensation claim for the lost item.

Returns

Returns or exchanges
TrooHealthCare.com unconditionally guarantees* the quality of our products. If you are not completely satisfied with the quality of our products or if you find that your order contains a wrong item, simply contact us within 45 days of your order and we will either exchange or refund your money.

Please include the following in your package: Any items** you are returning in the original packaging and a copy of the sales invoice (emailed to you) with the items and prices circled. If you cannot find your sales invoice then please include a copy of a returns form which we can provide on request.

Enclose the slip in the box, wrap the package securely, and send it to:

Troo Health Care Ltd

Unit 23 Morses Lane
Brightlingsea, Colchester
Essex CO7 0SQ

*Please Note:  our no quibble guarantee has been set up in the interests of developing a long term relationship founded on mutual trust with our customers. As part of this we expect to be contacted first if there is a problem with an order so that we may have the opportunity to fix it.

If negative feedback is left before that chance is afforded then we reserve the right to revoke the guarantee on any used items. We know of no other companies who offer the same level of customer protection as we offer so it is only fair that we are offered the opportunity to fully service all orders. I am sure you understand that trust must work both ways.

** The guarantee on used items is limited to one unit per item. Most of our products provide at least a one month supply so this should be ample time to test the product. If you are returning one or more of the same item we will only refund on one used item plus any un-opened items in re-sellable condition.