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Transtools Returns Policy

You have the right to return purchased goods within 14 days of receipt, however, this does not apply to certain items, ie. perishable or personalised goods.

We must be advised within 14 days of your intention to return the goods and a returns number must be obtained before posting them back to us. We will not accept goods back that have been used and expect goods to be returned in the same condition as purchased. Goods must be returned immediately after notification at your own expense.

Returns Procedure – Please contact our Customer Service Department on 01723 892122 for a returns number which must be shown on the outside of the returned goods. Items returned without an authorised returns number will take longer to be processed.

Return Address:

Transtools
Beck House
Hunmanby Industrial Estate
Bridlington Road Hunmanby
North Yorkshire
YO14 0PH

Faulty Goods – please contact our Customer Service Department if your item develops a fault and we will advise on the appropriate action , e.g. repair, refund or replacement.

Damaged Goods – if your goods are damaged in transit your must contact our Customer Service Department within 24 hours of receipt and we will advise on the appropriate action.

Customer Service contact details - Telephone: 01723 892122

 

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