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  • Returns
Transtools Returns Policy

You have the right to return purchased goods within 14 days of receipt, however, this does not apply to certain items, ie. perishable or personalised goods.

We must be advised within 14 days of your intention to return the goods and a returns number must be obtained before posting them back to us. We will not accept goods back that have been used and expect goods to be returned in the same condition as purchased. Goods must be returned immediately after notification at your own expense.

Returns Procedure – Please open a return request in eBay and a returns number will be issued for you which must be shown on the outside of the returned goods. Items returned without an authorised returns number may take longer to be processed.

Return Address:

Returns Department
Transtools Ltd
Beck House
Hunmanby Industrial Estate
Bridlington Road
North Yorkshire
YO14 0PH

Faulty Goods – please contact us through eBay if your item develops a fault and we will advise on the appropriate action , e.g. repair, refund or replacement.

Damaged Goods – if your goods are damaged in transit, please contact us through eBay within 24 hours of receipt and we will advise on the appropriate action.