Due to the nature of our business we have extra packing materials to consider. Glass has to be wrapped extremely well for transit and as no courier insures glass.
Double walled boxes are used for most of our larger items and for extra protection placed in another outer box with bubblewrap and additional packing.
Should you wish to cancel your purchase for any reason then please confirm this by email, letter or fax within 7 working days from the day after you receive the goods.
We will refund the full purchase cost including any delivery charge, but not return postage. Goods should be returned within 14 days of your cancellation at your cost.
Of course if the goods arrive damaged, faulty or not matching the description given we will refund in full. We recommend you send the item/s back to us using a trackable service.
The above does not affect your statutory rights.