Trade Win Multimedia

The information that follows is a brief summary of our policies on payments and shipping. If you have any questions or comments about our policies, please contact us via eBay's messaging system before placing an order. Click here for a more detailed version of our Terms and Conditions.

PAYMENT METHODS
The payment methods we accept are specified in the Payment Details section of our listings. If you pay using Paypal, your mailing address must be confirmed.

SHIPPING METHODS
Typically, all of our merchandise is shipped via UPS Ground, USPS Priority Mail, or USPS First Class Mail. Orders are processed only after we have confirmed a cleared payment. All shipping is calculated based on the weight and destination of the product. If more than one product is ordered, please select the combined shipping option prior to submitting a payment. We do not ship to APO/FPO boxes.

INTERNATIONAL SHIPPING
Shipments to international locations are sent via USPS First Class, Standard UPS, or FedEx to the country in question. We only ship to the countries shown in the eBay section of our listings containing information about shipping, payment details and return policy. We realize that some Paypal accounts may not be easily confirmed for US payment, but we require that Paypal payments from international locations be US confirmed.

ITEM AVAILABILITY
Some of our items are handled in-house by us, but many others are drop shipped directly from various warehouses where we do business. We make a special effort to ensure that the items we display on eBay are fully stocked.

RETURNS
Our return policy is very concise. Returns are not allowed unless a product is severely damaged in transit, or if it is grossly misrepresented. A damaged product may be considered for a refund under the appropriate circumstances. We will schedule a pickup of the item and issue a refund once the problem has been confirmed with the courier. If you happen to decide to return an item for any other reason, we need to receive it in its original condition, still packaged with all tags. There will be a 15-25% processing fee applied in such a case.

FEEDBACK
We do not actively participate in eBay's feedback system. We don't require that our customers leave us feedback, but we do understand that some eBay members would like to receive feedback after the completion of a transaction. If you would like us to leave you feedback, simply leave us feedback after you receive your product, and we will leave the appropriate feedback based on the entire, completed transaction. There is usually no need to send emails requesting feedback.

CONTACT
We prefer to receive questions and comments via eBay's messaging system. This insures that there is a good record of the communication. If you happen to have an emergency, you may call us at 850-552-3140.