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Christmas Returns
We always want to make sure you have the perfect gift for Christmas, but just in case you need to return or exchange an item, all items ordered from our website (www.totes.co.uk) on or after the 15th October 2014 can be returned on or before the 15th January 2015 in a resaleable unworn condition.
Despatch and Returns
Post and Packaging

totes isotoner orders are sent via 1st class Royal Mail
UK Orders Under £20 : £2.95
UK Orders Over £20 : FREE
Outside UK Delivery: £9.99

Due to Length restrictions we are unable to send walking length umbrellas overseas.

Just Sheepskin products are sent via interlink and are estimated to be delivered the next working day in the UK once despatched from our warehouse.

Customer Returns

Every product sold is backed by our 14-day money back guarantee, Providing the goods are as new and in a resaleable condition with tags.

We will email you when the return has been received and processed.
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