Upon delivery, we will require a signature from the householder/business owner. The person accepting the delivery must be over the age of 18 and have the express permission to sign for the goods on behalf of the purchaser.

On delivery all goods must be inspected and any faults noted on the paperwork. The goods must remain unfitted and the Customer Advice and Support Team notified immediately by phone, email or mail (Recorded Delivery).

We only offer a kerb side / driveway delivery service and we will not place items in your garage or carry items to any other location. You must have the means to move items after they are unloaded. We take the health and safety of all employees very seriously and they will not do anything whatsoever that may lead to an injury to themselves or others.

We offer a delivery service based on one driver and so some larger orders may require an able bodied person to assist in the unloading.

3. ORDERS

It is the sole responsibility of the customer to ensure the product size, style, colour and lifting gear are correct Our Customer Advice and Support Team are available as a guide only and the telephone service we provide does not negate the responsibility of our customers to fully investigate the technical aspects of each order.

Any damage must be notified to us within 3 days of delivery (in writing by Recorded Delivery), no claims will be accepted after this time.

The return of incorrectly ordered Stock products will incur a re-stocking charge of 20% of the invoice total, the customer will also be liable for the return costs incurred by the transport department up to a maximum of £75.00.

Each product has in its description the address of the manufacturers web site to gather information, this will help to ensure the correct door size is selected, we strongly advise you familiarise yourself with the door you are selecting and the clearances required for your purchase to work correctly. Once you unwrap your purchase it is non returnable.

We will not re stock or accept for return any door not in its original packaging or a door that you have attempted to install and failed for any reason whatsoever.

For orders made from the UK or the European Union, 20% VAT is included in the advertised price.

5. GUARANTEE

To claim under the terms of any Manufacturers warranty the customer will need to notify our Customer Advice and Support Team of the manufacturing fault in writing and must include the original invoice or order number. A claim under the guarantee must be made in writing and sent to us by mail. (Recorded Delivery).

The respective manufacturer will make arrangements to inspect the product and either repair or replace the item. Replacements will be granted on a supply only basis and is at the discretion of the manufacturer.

Terms and conditions of all manufacturers' warranties are available on request.

All products supplied must be fitted and maintained in accordance with the individual manufacturers guidelines. In addition any warranty supplied may become void if any product is not handled, stored, painted, maintained or preserved in accordance with the Manufacturers instructions supplied.

6. OWNERSHIP

All goods supplied remain the property of Total Security Solutions until paid for in full.

7. LIABILITY

Total Security Solutions can not be responsible for any injury or loss of any kind to any property or persons arising from the use of any goods or in connection with the installation of any goods.

8. PRIVACY

Total Security Solutions does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

1. Take and fulfill customer orders
2. Administer and enhance the site and service
3. Only disclose information to third-parties for goods delivery purposes

9. LAW

All parties submit to the sole jurisdiction of the English Courts.