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CUSTOMER SERVICES
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Delivery  |  Payment  |  Return  |  Size  |  Help  |  Terms & Conditions
   Introduction:    
   

These terms and conditions relate to goods which you offer to purchase from the Top Brands International (Ebay store). Please read the terms and conditions ,which governs your use of this website and our supply to you of any goods which you offer to purchase through our Ebay store. If there is anything you don't understand please feel free to email us on topbrands.intl@gmail.com. By making an offer to purchase ,you agree to be bound by the whole provisions of the Agreement between you and us.if you don't accept these provisions you should not place an order. 

These terms and conditions may be changed at any time by us and we are not under any obligation to notify you of such changes.

All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

   
 
Title:
   
   

Title in Goods supplied by Top Brands International shall pass to the buyer upon payment of the purchase price in full. 

Our Agreement to supply the Goods is made on the date we deduct payment from your credit card the details of which you provided on the Order form or any other means of payment.

Our Agreement includes all correspondence from us to you and the descriptions of the Goods as provided by us.

   
 
Colour and Style Representations:
   
   

Computer monitors and scanners vary in their reproduction of colour. Though we strive for accuracy, all picture colours, Products and swatches displayed should be regarded as approximations. All Top Brands International products are well know brands, so if in doubt over colour it is suggested that the customer should first check at a store.

   
   Prices:    
   

All prices are listed in Pounds Sterling (£GBP). For international orders, your payment card provider will take payment in your local currency at the prevailing exchange rate.

Orders are subject to acceptance by the company and to availability of goods and will be charged at the prices ruling at the time of acceptance. Delivery costs will be those as quoted at the time of acceptance of the order unless subsequently agreed otherwise by the customer. 
The price of the Goods shall be the price quoted by us on our Ebay store on the Order Summary Page, unless agreed otherwise by us in writing. We reserve the right to amend any typographical clerical error or omission to prices where reasonable to do so. The price is inclusive of any payable value added tax in the UK and postage and packaging detailed once delivery services have been chosen.

   
   Delivery Details and Return Policy:    
   

Standard Delivery
We endeavour to deliver the goods you have offered to purchase within 1-2 working day from receipt of your offer. If there are any delays we will notify you of such delay as soon as possible.
Delivery and handling for UK orders are Free of Cost. 
Delivery and handling within Europe countries is £8.99 for one items plus £5.99 for each additional item you order.
We endeavour to deliver the goods you have offered to purchase within 7 working days from the receipt of your offer. If there are any delays, we will notify you of such delay as soon as possible.
Delivery and handling for countries outside Europe is £9.99  for one item plus £8.99 for each additional item you order.
We endeavour to deliver the goods you have offered to purchase within 7 working days from the receipt of your offer. If there are any delays, we will notify you of such delay as soon as possible.

Returns Policy

We hope you’re happy with your new Top Brands International  purchase! However, if you’re unhappy for any reason, here’s what to do.

Changed your mind?
If the shoes are not as you thought they would be or you simply do not like them when you get them or they do not match the outfit you bought them for, you have up to 30 days to return them to us. All we ask is that you send them back in the condition that you received them and in their original box.

Please return any shoes to us by the following method:

By post
Pack up the shoes carefully in their original box and a secure outer wrapper

You should get a certificate of posting from the Post Office in case you wish to track it.

We will either give you an exchange if this is what you want (pending stock availability) or we will refund your original purchase price. The initial postage charge will be refunded if the goods are returned within 7 days of receipt. If a return is made after 7 days, initial postage will not be refunded. You need to pay the postage to send the parcel back to us.

Problem Shoes?
If your shoes are faulty or damaged when you receive them or if we have sent you the wrong shoes, we will meet the cost for you to post them back to us and we will offer you an exchange (pending stock availability) or refund (whichever you want, unless the shoes were a present to you – when the refund can only go to the original purchaser).
All of this is in addition to and does not affect your statutory rights.

   
    Making Your Order:    
   

You need to search our Ebay store for the Goods you desire to purchase using your internet browser and our navigation menu system. Once you have selected the appropriate product(s) and delivery service, complete the Order Form in full and follow the instructions detailed on the Ebay store to complete your payment.

   
   Order Fulfilment:    
   

We make every possible effort to update the website to accurately reflect our stock levels. However, in circumstances where you have ordered an item that is out of stock at the point of picking, your order will be automatically 'Backordered' , while we order new stock or await supply. In these circumstances our Customer Services Team will be happy to present you with options. If your goods are out of stock and discontinued so that we are unable to source the goods, we will make every effort to offer you an alternative if possible. If these alternatives are not acceptable, you may cancel your order at any time.

If your chosen products are in stock your Order will be processed as quickly as is reasonable to do so. We will deduct the price payable for your chosen products and delivery services from your nominated credit card or method of payment and your chosen products will be despatched to you forthwith.

We aim to deliver in stock items to UK customers within 1-2 working days but that this is not always possible due to reasons outside of our control. Should UK Customers not receive their chosen products within 3 to 4 days of us confirming their availability to you, please contact us to let us know. You will then be given the choice of:
> Cancelling your order whereupon we will refund the Price you paid or
> Requesting that we despatch further products to you (subject to availability) on the basis that you return one set of the products you receive should you receive two sets or
> Waiting a further agreed time period after which if your chosen products have not been received the previous two options will be available to you.

   
   Correspondence:    
   

Top Brands International provides an internet-based service. Therefore electronic mail (e-mail) is a fundamental part of our service and we are not obliged to accept orders where a valid e-mail address is not provided. Our primary method of communication regarding your order will be via e-mail. We endeavour to manage the emails we receive as effectively and as efficiently as we can during normal working hours. Our online shopping system should ensure that your receive an automated email receipt confirming your registration, your order, and any amendments or adjustments that are subsequently made. You should also receive an automated email receipt confirming that your order has been picked, packed and despatched from our depot and that we have consequently taken payment. In the event of cancellations, refunds or part-refunds, you will also receive confirmatory emails.
We make every reasonable effort to contact you by email in circumstances that reasonably require us to do so. You undertake to enter a valid email address and to check your emails reasonably frequently until your order is completed to your satisfaction so that you are aware of any notifications that may be necessary to provide.

You can contact us by phone on our customers services number 020 7383 5838. 

   
   Cancellation:    
   

It is your right to cancel your order within 7 working days of receiving the Goods. If the cancellation comes about because the goods are not suitable or do not fit then you will need to pay the cost of the return postage. You are entitled to a refund or an exchange in those circumstances. If the goods are faulty or are not exactly as described then you have the right to request a refund of the return postage as well as a refund or an exchange of the goods.

   
   Ownership of Goods:    
   

All items supplied to the customer remain the property of Top Brands International until final payment of all sums owing in respect of those goods has been received in full by us.

   
   Comments & Complaints:    
   

If you wish to comment or complain about any aspect of your dealings with us please email us at topbrands.intl@gmail.com and we will reply within 24 hours.

   
   Privacy Policy:    
   

We will collect and store any personal data that you may volunteer whilst using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.

The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.