Q: How long does delivery take for items
that are currently in stock?
A: Delivery will be within 14 days for in
stock items.
Q: How much will delivery be?
A: Delivery is absolutely free; however
there will be a delivery charge to offshore
destinations.
Q: I live in Ireland what is the delivery
charge?
A: Depending on the item and whereabouts you
live, prices start from £50 upwards.
Please contact our delivery department for a
delivery quote before ordering.
Q: Will I receive confirmation of my order?
A: Yes you will automatically receive
confirmation on your order via email.
Q: How Can I pay?
A: We accept debit cards and all major
credit cards or If preferred we accept
PayPal.
We also accept cheques; please can you make
cheques to Cartion Ltd,
The address you need to send it to is;
Cartion Ltd 33 Pepper Street, Chester,
CH11DF.
Q: What is your returns policy?
A: We offer a 7-day money-back guaranteed to
the price of the item(s) purchased or
exchange provided the item is in its
original packing and still in perfect
condition. Please contact us by phone or
email within 7 days of delivery to arrange a
return. However this money back guarantee
does not apply with bespoke items.
Q: What if my item arrives damaged?
A: We quality check all our items before
dispatching take place for any faults or
damages.
However we ask that you are available upon
delivery to check your item(s) before
signing.
If you have an unlikely event of receiving a
damaged item we ask that you state this with
the courier so they can return the damaged
item and you will get a replacement.
Q: I want to place a bespoke order; do I
have to pay the full amount upfront?
A: Upon ordering we will ask for a 50%
deposit to secure the order once the order
arrives at our depot we will contact you to
let you know it has arrived then will be
required to pay the balance off prior to
delivery.
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