We are always happy to accept returns as long as the item hasn’t been worn (except for trying on) and is returned with any tags securely attached and original clear packaging (if possible). Items must have been purchased within the last 30 days.
Customer to pay the postage when returning the item to us (we do not refund return postage). We advise all customers to return their items by a tracked delivery method and obtain a receipt of posting and keep safe.
Once we receive the item back, we will action a full refund back into the paypal account that was used at the time of ordering. This will include any postage paid at the time of ordering i.e. airmail.
RETURN OF FAULTY ITEMS
In the unlikely event your item is faulty, please email us first via firstname.lastname@example.org before wearing and returning. A replacement item will be sent in the first instance once the original has been returned (do not return anything until you contact us and receive a reply).
Refunds for faulty items will only be actioned if items are out of stock with the supplier or at our discretion. If the item is faulty but you want a different size (i.e. an exchange), then normal return procedures apply i.e. customer pays return postage and then we send out the new size free of charge.
For faulty items being returned from outside the UK, please contact us for return details. Postage costs will be refunded back via Paypal – but please contact us first before returning any faulty item as certain procedures apply.
All items have a comprehensive sizing guide on the listing, therefore please check carefully before purchasing. In the event that the item does not fit, we are happy to exchange for another size (subject to stock availability). Return postage to be paid by customer. We will then send out the replacement free of charge. If the size requested is not in stock, we will offer a full refund. Please email us first before returning any item for an exchange so we can give you the correct return details.
If you need any clarification about our returns & exchange policy, please email us and we will be happy to help.