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  • Company Policy

Collections :

You can collect and pay on site if you require, cash / card. We have three retail stores open Monday – Saturday 9am-5:30pm.


Thompsons Discount Electrical Ltd

10 Friary Walk

Crowngate Centre

Worcester. WR1 3LE


Thompsons Discount Electrical Ltd

Market Hall

The Shambles




Thompsons Discount Electrical Ltd

6 Mill Lane




You can also collect and pay direct from our warehouse – Open Monday to Friday 8am-5pm by appointment only.

Thompsons Discount Electrical Ltd

Perrywood Trading Park

Wylds Lane

Worcester .WR5 1DZ


Please contact before you visit our retail store or warehouse to ensure we have the exact product you require available at that location.



Before returning any item you will be given a RAN Returns Authorisation Number, this number will be valid for 7 days. The items must be returned complete with original packing, accessories and any free gifts. Please note that customers will be responsible for the cost of returning any item to us in all cases. Refunds will not include the cost of any delivery of postage charges. Note returns sent back with no fault found will incur 10% handling fee and no refund on postage. We are unable to refund for items that have been described as graded with cosmetic marks, dents, signs of use etc. unless they are faulty. Please note the warranty period indicated on the listing. Do not purchase or bid for these items if you are not happy with the conditions above.



Graded products may have, damaged boxes, cosmetic marks, dents, scratches or show signs of use. They are not new but in many cases they may be catalogue returns from customers who have ordered the wrong model, too big/small, had a part missing etc. We are unable to indicate the exact nature of condition of each item although customers are welcome to collect and view before purchase.



We use City Link couriers to dispatch our goods. They are sent out on Next Day Service weekdays only. Note that if you have purchased over the weekend or after 10am weekdays your goods will not be dispatched until the following working day. (Working Days are Monday, Tuesday, Wednesday, Thursday, Friday only) We do not deliver Saturdays. We only deliver to mainland UK addresses. If you have an unconfirmed address then this may also delay dispatch until we have contacted you.


Local Delivery

We also offer a local delivery service for our larger items such as washing machines, fridge freezers etc.  Please contact us for more information with regard to local deliveries.