DELIVERY & REFUND POLICY OF PRODUCTS
All our products sold via eBay are boxed and not loose packs, We prepare and dispatch our parcel with care, no outward advertising for full customer discretion. The products individual packaging is plain and discrete, again to offer complete discretion. Every care and attention is taken whilst packing & a dispatch note will accompany your order, stamped as completed to confirm all are present once checked.
We aim to deal with any purchases made before 11am on the same day and orders received after this time are normally dispatched the next day. Our policy is to dispatch within 48 hours. We pride ourselves on our service, and will contact you with a dispatch date and of course if there are any problems, keeping you fully aware at all times.
If when your package arrives you notice any damage to the box and consider that the contents may also be damaged, please do not sign or accept the parcel and let us know immediately. Once the return has appeared on the Royal Mail or Courier website we will send a completely new parcel at no charge or provide a full refund. If you do sign for the parcel as received in good conditon, unfortunately we are unable to offer a refund or compensation. In the situation of reported damage prior to signature our parcels are insured and we are able to claim from the delivery company, for damage noticed after you have signed we are unable to process a claim, but will consider assists our customer and take each contact on its own merrit.
If your parcel has not been received within 3-5 working days please advise us immediately, we will then investigate and keep in communication with you. If you do not inform us within 5 days we may be unable to fully investigate or your parcel may be returned to us. (please note Royal Mail 1st Class / 2nd Class is not guaranteed 1-2day delivery and can in extreme cases take up to 15 days)
Depending on the Postal Service you have selected, 1st Class & Courier we can track and we will refund or replace in case of loss item after adhering to the operators terms and conditions. Free 2nd Class Standard post is not recorded, and parcel is sent at buyers own risk and therefore BUYER is responsible to claim in the case of loss or damage.....
Royal Mail T&C we adhere to for 2nd class standard post are shown below and will we provide BUYER with a copy of the proof of posting.
Claims for delay must be made within 3 months of posting by the sender or 1 month of receipt by the recipient.
The claim form should be completed with as much detail as possible, the minimum information required to submit a claim is:
the names and addresses of the sender, addressee and claimant
the Royal Mail Product used
the amount of postage paid and method of payment (e.g. stamp, meter impression, SmartStamp®, online postage etc.)
place of posting
date of posting
the basis for asserting the posting details and product used – such as date of post mark, Certificate of posting and for Special Delivery, Recorded Signed For and Standard Parcels the product documentation
detailed description of the contents and packaging (for loss and damage)
date the item was delivered (for part loss, damage and delay)
If your parcel delivery has been attempted and held at the courier/post office for claiming for an excess period of time dictated by the carrier and then returned to us a new postage fee will be due for a new delivery.
Most parcels are insured to their value, with larger orders you may need to increase the insurance to cover the contents (if in doubt or concerned - please ask us)
Please note the majority of our products sold on Ebay are food products. We are unable to accept returns of food products due to Health & Safety / Quality Control and they are not covered by the Distance Selling Regulations 2000 unless there was an error with your order or food products are unsuitable.
Once you have signed for the products you have fully accepted the delivery and we are unable to offer a refund. If you change your mind whilst goods are in transit, do not sign for the parcel and request it is returned. In this situation we can refund your money minus Postage & Packaging costs + 10% Adminstration Fee to cover fee's incurred, as long as the parcel has not been opened or tampered with.
All orders that we have agreed can be returned must first receive a Returns Code, without this code we can not accept any returns and will not provide a refund, and goods can be reclaimed by buyer. The buyer has 14 working days to pay the excess postage cost to return said products or they will be destroyed.. Once a agreed returned parcels are received by us we will replace immediately or process the refund for agreed monies within a maximum of 30 days, although this is generally within 5 working days.
If we have issued the incorrect products or product fault you will receive an offer of replacement or full refund at no cost to the customer.
Products are well stored and maintained in a temperature checked environment, with a stock rotation system in order. | 
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