 |
| Q:Should I leave Negative or Neutral Feedback & Low DSR Scores instead of Returning an Item? |
|
| A:No. This is unfair on the seller as not only do you prevent them from resolving your problem to your satisfaction, it also gives the wrong impression to future buyers who may be put off from buying when it was only a minor problem easily resolved. It hurts a sellers reputation, sales, and business. Please think twice before doing this. |
| Q:How To Return an Order |
|
| A:First of all notify us that you wish to return your order and why.
Then return the item using the UK FREEPOST address provided.
Always obtain Proof of Posting from your Post Office. |
| Q:Free UK Postage for Items being Returned |
|
| A:All return postage costs for UK customers are free. Simply contact us for a Freepost address. |
| Q:Do we combine postage? |
|
| A:We always combine postage costs. This is done automatically when you go to pay. |
| Q:My Order is Wrong/Faulty/Damaged - How Do I Get A Refund/Replacement? |
|
| A:When an order is faulty or damaged on arrival please notify us immediately.
We will send you a replacement or refund you in full and if you are in the UK provide you with a FREEPOST address to return the order.
Customers outside the UK will have their return postage costs refunded upon receipt of the order. |
| Q:Can I Return Items If I Change My Mind |
|
| A:Yes - Within 30 Days of purchase & provided that new & packaged items have not been opened. You will be refunded the Bid Price & Original shipping fees. Return Postage is Free for UK customers. Please contact us for details. This does not affect your statutory right to cancel your order for any reason within 7 days of purchase for a full refund. |
| Q:Do you combine shipping? |
|
| A:Wherever possible. Combined Shipping costs are calculated automatically for you when you go to make payment. If it isn't, please contact us. |
| Q:When can I expect my order to arrive? |
|
| A:Most items are despatched 1-2 working days of payment. Depending on Mail service purchased, delivery times are:
1st Class: 1-3 working Days. 2nd Class: 4-6 working Days.
Europe Airmail: 5-7 Working Days
International Airmail: 7-14 Working Days.
See listing for others.
Royal Mail may take longer during seasonal periods like Christmas. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:Will always be displayed or available to select for each country. If not showing then I will state in the listing why and what steps to follow. Usually this will be for unusual or difficult to post items and prices displayed within the listing description should only be taken as a guide. |
| Q:What do I do if my item doesnt arrive? UK |
|
| A:Should your order not arrive within a couple of days of your expected date of delivery then please contact us and we will send a replacement.
For large parcels please contact your local Sorting Office first just incase they are holding it for you.
Redelivery can be made by Phone or Online if you do not have time to collect from the sorting office |
| Q:What do I do if my item doesnt arrive? Outside UK |
|
| A:Should your order not arrive within a couple of days of your expected date of delivery then please contact us and we will send a replacement. Please contact your local mail office first as it may be waiting you for if there were problems delivering your order. |
| Q:How Long Do You Take To Respond to Questions? |
|
| A:I will answer all questions as quickly as possible and aim to answer all within 24 hours. However, to be guaranteed an answer before a listing ends then please make sure you ask the question more than 36 hours before. |
Basket
) 
