Bidding, Warranty and Returns
you purchase to go as smooth as possible, in the event of a problem please
contact us first.
We sell a wide variety of items, Ranging
from New & Boxed with full manufacturers warranty, New & Boxed but
liquidated stock which the manufacturer will usually honour the warranty but we
cannot 100% guarantee this; to old , refurbished or second user items which may have
a short or no explicit warranty. We may even sell faulty items where the fault will be
described in the listing. In all cases view the item listing for details
of warranty. Similar listings could vary, so view the exact listing you are
interested in. If in doubt you can always ask us and we will respond if
you allow enough time, if you are in doubt we would prefer you to not bid/buy
Look at our
feedback, we hope you will see we are a honourable company
a few Rules
1. Bidding -
If you bid, Buy it Now or Best offer is
accepted you are expected to pay.
You are expected to pay within a
reasonable time, Usually 7 days from the order, If there is a reason you cannot
pay on time please contact
us. If you do not pay within 7 days of the purchase
we will initiate an eBay unpaid dispute to reclaim our costs. If you do not pay
you will receive an eBay unpaid strike which could lead to your removal from
All the payment methods we accept are
stated in all our listings and shop terms. It is not an excuse to say "I
didn't realise you didn't accept xxxx" as a method of payment. It is
not an excuse to say "I Bought it by mistake" or "Was only
looking at it", we have heard them all. For all Bid's or Buy it Now's on
eBay you have to confirm your Bid / intent to purchase. If you don't intend to
pay DON'T BID!
We will endeavour to answer all questions
before bidding ends, But please bear in mind our normal office hours are Mon -
Fri 9:30am to 5:30pm.
We may answer questions out of hours or at weekends BUT WE
CANNOT GUARANTEE THIS. Please allow sufficient time for us to answer. If you are uncertain we would prefer you do not bid rather than win an item you may not
1. Warranty -
details are usually stated in the listing for the item. Any manufactures
warranty /extended warranty are at the discretion of the manufacturer. Warranties may only be valid in the country of purchase.
must retain your proof of Purchase / Invoice as you may need enclosed details in
the event of a warranty claim
All warranties exclude
failure due to damage, Misuse neglect or incorrect maintenance.
You should retain all
packaging as you will need this in the event of a return.
In the event of a warranty
refund, a refund will be based on all delivered items including packaging being
returned. If items are missing, incomplete or damaged we reserve the right to
deduct the cost of the missing / damaged items from any refund.
endeavour to ensure that items are received in the working state we describe in
the description. However Life and electronics are not simple. If the item does
not work as expected please contact us first as many issues can be resolved by a
simple phone call.
the event a return is necessary you MUST obtain a Returns Number
from us Before returning the item. We will advise you of the items to
return as we may only require a part of an item to be returned.
of Care -
the event a return you have duty of care to ensure that items are adequately packed for the shipping
method you choose, It is also your responsibility to insure the item against
loss or damage in transit. We reserve the right to reject items that are inadequately
packed. If in doubt return it packed exactly as you received it.
- (Dead on arrival). There are occasions were an item may be DOA. First contact
us for assistance as often these things can be resolved over the phone as it can simply be due to unfamiliarity with
the product particularly on a highly
technical item. If the item turns out to be faulty we will arrange for it to be
collected at our cost or if you prefer you can send it back to us yourself, we
will either provide you with a full refund of replacement item as your prefer. DOA items must be reported to us within
48 Hours of
5. Transit Damage - IMPORTANT
parcel is delivered to you, the postman or courier will ask you to sign,
to acknowledge receipt. If the parcel is obviously damaged or you believe
it has been mishandled, sign for the parcel as "Package
DAMAGED consequences unknown". Make sure you write the word "DAMAGED"
and other appropriate
description regarding the parcel's condition next to your signature and
cross out any pre-printed words which say received in good order.
Inform the courier of the damage while he is still present, If possible inspect
the goods inside the package for any damage. Then contact us
ASAP by phone on 01189 733373 Mon-Fri 9.30am-5.30pm and we will advise you
on what to do next. Most goods are sent insured, but if the goods are
damaged we may not be able to claim unless you have made it clear the goods
were damaged when you signed for them. Please bear in mind the packaging is
there to protect the goods in transit, Sometimes a dent on a box is just that
and the goods inside are perfect.
6. Warranty Returns -
In the event of a standard
warranty return you will responsible for the cost of the return delivery to us.
If the goods are repaired / replaced under warranty we will pay the return
delivery costs to all mainland UK destinations.
If you have ordered from outside mainland UK you may be asked for excess charges
above the normal mainland UK delivery charges.
If an item is found not to be faulty, you will be asked to pay for it's return.
If the item was originally collected in person and you request delivery due to a
return you will be asked to pay for the return delivery costs.
Distance selling -
We abide by the distance selling rules, but:
Please be advised that products purchased in error will only receive a full
refund (minus delivery charges) if the item is returned in the original
condition. No Refunds will be made on sealed software which has been opened. Items returned opened or used which are not faulty may be subject to a
re-stocking, administration and test fee which is a minimum of £8.23 or 15% of the purchase price.