Bidding, Warranty and Returns.

We want you purchase to go as smooth as possible, in the event of a problem please contact us first. 

We sell a wide variety of items,  Ranging from New & Boxed with full manufacturers warranty, New & Boxed but liquidated stock which the manufacturer will usually honour the warranty but we cannot 100% guarantee this; to old , refurbished or second user items which may have a short or no explicit warranty. We may even sell faulty items where the fault will be described in the listing. In all cases view the item listing for details of warranty. Similar listings could vary, so view the exact listing you are interested in. If in doubt you can always ask us and we will respond if you allow enough time, if you are in doubt we would prefer you to not bid/buy the item.

Look at our feedback, we hope you will see we are a honourable company

Bidding, a few Rules

1. Bidding -

If you bid, Buy it Now or Best offer is accepted you are expected to pay. 

2. Payment Time -

You are expected to pay within a reasonable time, Usually 7 days from the order, If there is a reason you cannot pay on time please contact us. If you do not pay within 7 days of the purchase we will initiate an eBay unpaid dispute to reclaim our costs. If you do not pay you will receive an eBay unpaid strike which could lead to your removal from eBay.

3. Payment Method -

All the payment methods we accept are stated in all our listings and shop terms. It is not an excuse to say "I didn't realise you didn't accept xxxx" as a method of payment. It is not an excuse to say "I Bought it by mistake" or "Was only looking at it", we have heard them all. For all Bid's or Buy it Now's on eBay you have to confirm your Bid / intent to purchase. If you don't intend to pay DON'T BID!

4. Questions -

We will endeavour to answer all questions before bidding ends, But please bear in mind our normal office hours are Mon - Fri 9:30am to 5:30pm.
We may answer questions out of hours or at weekends BUT WE CANNOT GUARANTEE THIS. Please allow sufficient time for us to answer. If you are uncertain we would prefer you do not bid rather than win an item you may not want.

Warranty

1. Warranty -

Warranty details are usually stated in the listing for the item. Any manufactures warranty /extended warranty are at the discretion of the manufacturer. Warranties may only be valid in the country of purchase.

2. Documentation -

You must retain your proof of Purchase / Invoice as you may need enclosed details in the event of a warranty claim

3. Warranty Exclusions -

All warranties exclude failure due to damage, Misuse neglect or incorrect maintenance.

4. Packaging -

You should retain all packaging as you will need this in the event of a return.

5. Refunds -

In the event of a warranty refund, a refund will be based on all delivered items including packaging being returned. If items are missing, incomplete or damaged we reserve the right to deduct the cost of the missing / damaged items from any refund.

Returns

1. Technical Support -

We endeavour to ensure that items are received in the working state we describe in the description. However Life and electronics are not simple. If the item does not work as expected please contact us first as many issues can be resolved by a simple phone call.

2. Returns Authorisation -

In the event a return is necessary you MUST obtain a Returns Number from us Before returning the item. We will advise you of the items to return as we may only require a part of an item to be returned.

3. Duty of Care -

In the event a return you have duty of care to ensure that items are adequately packed for the shipping method you choose, It is also your responsibility to insure the item against loss or damage in transit. We reserve the right to reject items that are inadequately packed. If in doubt return it packed exactly as you received it.

4. DOA -

DOA - (Dead on arrival). There are occasions were an item may be DOA. First contact us for assistance as often these things can be resolved over the phone as it can simply be due to unfamiliarity with the product particularly on a highly technical item. If the item turns out to be faulty we will arrange for it to be collected at our cost or if you prefer you can send it back to us yourself, we will either provide you with a full refund of replacement item as your prefer. DOA items must be reported to us within 48 Hours of receipt.

5. Transit Damage - IMPORTANT

If a parcel is delivered to you,  the postman or courier will ask you to sign, to acknowledge receipt. If the parcel is obviously damaged or you believe it has been mishandled, sign for the parcel as "Package DAMAGED consequences unknown". Make sure you write the word "DAMAGED" and other appropriate description regarding the parcel's condition next to your signature and cross out any pre-printed words which say received in good order.
Inform the courier of the damage while he is still present, If possible inspect the goods inside the package for any damage. Then contact us ASAP by phone on 01189 733373 Mon-Fri 9.30am-5.30pm and we will advise you on what to do next. Most goods are sent insured, but if the goods are damaged we may not be able to claim unless you have made it clear the goods were damaged when you signed for them. Please bear in mind the packaging is there to protect the goods in transit, Sometimes a dent on a box is just that and the goods inside are perfect.

6. Warranty Returns -

In the event of a standard warranty return you will responsible for the cost of the return delivery to us. If the goods are repaired / replaced under warranty we will pay the return delivery costs to all mainland UK destinations.
If you have ordered from outside mainland UK you may be asked for excess charges above the normal mainland UK delivery charges.
If an item is found not to be faulty, you will be asked to pay for it's return.
If the item was originally collected in person and you request delivery due to a return you will be asked to pay for the return delivery costs.

7. Distance selling -

We abide by the distance selling rules, but: Please be advised that products purchased in error will only receive a full refund (minus delivery charges) if the item is returned in the original condition. No Refunds will be made on sealed software which has been opened. Items returned opened or used which are not faulty may be subject to a re-stocking, administration and test fee which is a minimum of £8.23 or 15% of the purchase price.