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Payment & Returns
Paper-Butterfly on Methods of Payment:
We do accept pay pal, cheques, postal orders, bank transfers (please ensure payment is in GB Pounds Sterling) and international money orders.
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Payment should be made within 5 days of the auction end.
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If you have purchased an item from us but not yet paid and no longer require it, please contact us so that we can re-list the item(s). Please do not ignore unpaid item reminders, we would rather know you made a mistake by communicating this - we end-up sitting on stock that could have been sold. Buyers end-up receiving unpaid item strikes.
Paper-Butterfly on returns & refunds (please note our policy is in line with U.K Consumer Law and is subject to change at short notice):
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If the item is being returned because you don't like it, please return the item to us within 7 days of receipt. The item must be suitably wrapped (preferably in the original packaging or something similar) and in re-saleable unworn condition. If tags were attached please ensure these are still in place. The buyer is responsible for the cost of return shipping. The item's value will be refunded (excluding P & P). PLEASE obtain a Certificate of Postage in the event of loss/damage. Or you may want to return via Recorded Signed-For.
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You must return any Products you wish to cancel to us within 7 days of receiving them, in the same condition in which you received them, and at your own cost and risk.
You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. We recommend that you return your parcel to us using a delivery service that insures against loss and requires signature as proof of delivery.
ALWAYS return items packed to the same level of safety as you received them.
For hygiene reasons we do not allow the return of earrings. It is unfair to sell-on items that have been worn in what can only be described as an open wound.
In the unlikely event of an item being faulty (items are checked very carefully before they are despatched) please contact us immediately with particulars and return the item within 7 days of receipt. The item will be assessed and mended where possible. If it cannot be mended a replacement will be given. If a replacement is not available the customer can choose something of equal value OR receive a credit note.
If you have exceeded the 7 days (we do allow a couple of days leeway please retain a stamped certificate of postage or your post office receipt).
We feel that the above is a very fair system and you are very welcome to clarify any details with us before you make any purchases. It is fairer than the minimum requirements of Consumer Laws require. We have to have such policies in place as we are trying to cut-out those buyers who use us as a free jewellery hire. Which has thus spoilt it for the rest of us.
Where a refund has been granted, a mutual agreement will be filed and this must be completed by both parties.
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