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The Window and Door Repair Shop

Frequently Asked Questions
About the seller

The Window & Door Repair Shop, specializing in replacement hardware for Upvc Windows and Doors. With over 21 Years of experience in the field you can be confident that you are dealing with a real company you can rely on and trust. Despatch Update: Order before 2.00pm for same day despatch, for technical or sales advice please email - sales@windowrepairshop.co.uk

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Who are we?

The Window & Door Repair Shop, specializing in replacement hardware for Upvc Windows and Doors. With over 21 Years of experience in the field you can be confident that you are dealing with a real company you can rely on and trust. We buy in bulk and sell at some of the lowest prices on the internet. We pride ourselves on our service, range and quality of products and believe we offer real value for money.

Payment & Delivery

Payment
If you experience difficulties making payment online please call 01209 200564 between 8.00am - 4.30pm Mon - Fri, our sales team will be more than happy to help.

Delivery
Items will be dispatched within 24 hours of payment (Mon-Fri), usually the same day if before 2pm. Orders received during the weekend (Saturday and Sunday) will be dispatched on the Monday.

Responsibility
We are fully accountable for getting the item to your door safely. Your item is our concern until you get it and we will do all that we can to ensure its swift arrival. All our items are carefully packaged by an experienced team and leave us in perfect condition.

Guarantee
We guarantee every item we sell for 12 months from the date of purchase and we honour this guarantee ourselves. This is in addition to your rights under the Distance Selling Regulations.

No Quibble Money Back Returns Policy
Shop with absolute confidence knowing that if you are not satisfied with the products you have received we will refund the full purchase price promptly. All we ask is that you return the item within seven days of receipt and in the same condition as when dispatched. Except for those cases where an item proves to be faulty or incorrectly described, return postage expenses are not refunded.

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Frequently asked questions

if you can't find the answer to your query below, please call us on 01209 200564.

Q. What must I do if the item I have ordered is not suitable because I have ordered the wrong product?

A. We understand that it can be confusing when buying online. Please contact us so that we can help you to select the correct product for your needs. We will accept returned goods without charge as long as they are received in the condition that they were sent in and packaged correctly.

Q. What will happen if you have sent the wrong item?

A. Sometimes mistakes do happen! In this case please contact us, a replacement will be sent out immediately: we do ask you to return the incorrect item and we will of course pay the carriage.

Q. I have not received my order, what can I do?

A. Contact us. Although rare this does occasionally happen and when it does we will do all that we can to trace the loss.

Q. The items I received are damaged, what must I do?

A. All our products are carefully packaged by an experienced team so that they reach you in mint condition, if you find that the package has been damaged in transit please contact us immediately so that we can make investigations into the cause. We will re-issue your goods at no additional charge but do ask you to return the items. We will of course cover the carriage.

Q. I was away when my order arrived and the Post Office has returned it to you. What can I do?

A. We understand that emergencies can happen and will try to be as accommodating as possible. Contact us so that we can re-issue your order if still required.

Q. I am not satisfied with the quality of the product that I ordered, what will you do?

A. We believe passionately in all the products that we sell and do not send inferior goods. All items are carefully checked before posting and leave in perfect condition. If you are not satisfied with any item that you receive please return it within 7 days and your account will be credited upon its receipt. We are committed to the highest standard of customer care and welcome feedback from consumers so that we can continue to offer the best possible service to both our commercial and private customers.