Delivery

Most items will be sent out the same day (working day) if ordered before 1.00pm (12.00pm for next working day deliveries). Depending on weight and delivery method selected on checkout, orders will be despatched via Royal Mail, Royal Mail Tracked or Parcel Force.

Important: We are only able to despatch your order to the address registered on your PayPal account at the time of purchase. Please ensure any address changes are updated prior to ordering.

Please note: Parcel Force deliver Monday to Friday excluding public bank holidays. If there is no one available to sign for your parcel they will leave a card with details of when your item will be redelivered or where you should go to collect it.

Estimated Dispatch Times

Order Placed: Saturday/Sunday - dispatched Monday
Order Placed: Monday to Friday before 1.00pm - mostly dispatched same day
Order Placed: Monday to Friday after 1.00pm - dispatched next working day

Estimated Delivery Times

Royal Mail 1st Class post - estimated delivery times are within 1-3 working days
Royal Mail 2nd Class post - estimated delivery times are within 2-4 working days
Royal Mail Tracked - estimated delivery times are within 2-3 working days
Parcel Force 24 hr delivery - Next working day if ordered by 12.00pm
Parcel Force 48 hr delivery - 2 working day if ordered by 12.00pm

Tracking Your Order
If your order has been sent via a tracked service you can track the progress of your delivery by contacting the assigned courier via telephone or website, you will need the tracking number and this will be found on 'your order has been despatched email.

Parcel Force Tracking
Parcel Force customer services/tracking - 08448 00 4466 8am - 7pm Monday to Friday

Royal Mail Tracking
Royal Mail customer services/tracking - 08457 740 740 8am - pm Monday to Friday

Where is my Order?
If you recently placed an order and you're wondering why you haven't received it yet then this page is for you and is designed to help you get your order as soon as possible. Please read it completely before contacting us about a missing order. Lost orders are very rare and we remain responsible for your order until you receive it.

• You should first check whether we've dispatched it to you:

Sign into your eBay account and click on:

• My eBay: Purchase history

An envelope icon next to the order will show that it has been despatched and if you hover over it with your mouse you will see the date of dispatch.
We also send an email to your registered email address at the time of dispatch.

Royal Mail (Economy and Standard)
Royal Mail packets are normally delivered within 1 to 5 days, these orders are not tracked in the delivery network.

Non-Delivery
Royal Mail has a Delivery Help Page Here

It's very rare for parcels to be genuinely lost by Royal Mail however they can on occasions be delayed by:

• Mis-routing in the delivery network
• Incomplete delivery addresses or
• The most common reason for non delivery of parcels sent via Royal Mail is that they are too large for a standard letterbox and have been taken back to the local Royal Mail Delivery Office or Enquiry Office.

Postmen and women may also leave parcels with neighbours.
If they are unable to deliver your postman or woman will often leave a 'sorry you were out' card however these are not always available and can easily be lost or misplaced. The card explains why Royal Mail were unable to deliver, and tells you how to arrange redelivery or collection.

You can arrange redelivery quickly and conveniently direct from your computer or phone, either to your own address, to your local Post Office branch or to another address in your same postcode area. The Royal Mail Redelivery Page Here has more information.

You can find your local Delivery Office or Enquiry Office plus opening hours Here. You can also get details of your local Delivery or Enquiry Office by phoning the dedicated Delivery Office information line on 0845 6050767. This automated service will give you the address and opening hours of your nearest Delivery Office or Enquiry Office.

What to do if your item has not arrived when expected:

Express Delivery

We can quickly and easily track orders sent by our Express Delivery service. Please contact us for help via eBay messaging system or call us on 01209 200564.

Royal Mail:

Letterbox Size Items

If you have waited 7 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing. We will need to have confirmation of:

• Your full delivery address including postcode
• That you have checked with neighbours and other occupants at the delivery address
• Your contact phone number
• You agree to return to us, at our cost, any replacement items which subsequently turn up
• You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them

We regret that we cannot track your order unless we have this information

Non-Letterbox Size Items

If you have waited 10 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing. We will need to have confirmation of:

• You have visited your local Royal Mail Delivery Office or Enquiry Office (Not the Post Office)
• Your full delivery address including postcode
• That you have checked with neighbours and other occupants at the delivery address
• Your contact phone number
• You agree to return to us, at our cost, any replacement items which subsequently turn up
• You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them

We regret that we cannot track your order unless we have this information

What we will do
Where you have confirmed in writing that your item has not been received and the above information has been provided we will arrange a replacement item. Royal Mail will not allow claims until 15 working days have passed from dispatch and we reserve the right to wait until this time has passed before we replace lost items.

Please note:
Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Because of this all reports of lost items are reported to Royal Mail who may contact you to confirm the circumstances of the loss. For your security and to minimise theft, where the item is valuable or you have a history of non-receipt we may also ask you to report the loss via eBay before we can action any replacement.