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How can I combine my items to save on shipping?
For fastest service, buy one item then click "checkout" to add any of our items to your order for less than the Buy It Now price AND take advantage of our automatic combined shipping discounts! We use Infopia's secure, eBay approved checkout for your convenience. Combined shipping discounts will be automatically applied for all items won/purchased within 3 days of each other and paid for together. When you have won all items you intend to purchase, simply click on "checkout" from the item page or your My eBay page to pay for your auctions. Please remember that items must be paid for all in one order to combine shipping.
Do you ship Internationally?
Yes! We ship WORLDWIDE except where noted in our Legal Disclaimer for Stun Guns and some defense items.
Can I choose my shipping method?
Yes! For USA orders we offer both USPS First Class or Priority Mail. For international orders, we offer International First Class or Global Priority Mail.
When will you ship my order?
We ship daily Monday - Friday within 24hrs of cleared payment.
When will I receive my order?
Delivery times vary by delivery method and time of year. Average transit times are listed below:
Priority Mail (USA): 2-3days
USPS First Class Mail (USA): 3-7 days
USPS Parcel Post (USA): 3-7 days
UPS Ground (USA): 2-5 days
Global Priority Mail (Worldwide): 5-7 days
Global Air Mail (Worldwide): 7-14 days
We are located in Bethlehem, PA so the closer you are to our location, the faster delivery should be. Please see the US Postal Service website or UPS website for further details on average transit times.
Can I pick up my order?
We're sorry but we do not allow pick up service.
Can you use my carrier account to ship my items?
We cannot accept any carrier account numbers for shipment. All shipping charges must be paid through our order process prior to shipment.
Do you guarantee delivery by a specific date or holiday?
We process all paid orders promptly but do not guarantee delivery dates. All couriers may experience longer transit times during holidays. Please check with UPS or USPS for recommended shipment dates for holiday delivery.
What is your Return Policy?
On Orders With Insurance
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100% Refund of Item Price and Shipping Charges - Refundable upon return of items (this includes reimbursement of standard shipping charges you incur to return items to us)!
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Free Exchanges - If you prefer an exchange instead of a refund, we'll ship the replacement item to you at no charge once your return is received and processed!
On Orders Without Insurance
Easy Steps to Return an Item:
Before returning any product, please email us for a Return Authorization Number (RAN) within 7 days of receiving your order. No refunds or exchanges are granted unless a RAN is requested within 7 days of item receipt. Return instructions will be sent by email along with a Return Authorization Number.
You will be alerted by email once we receive your item and process your refund or exchange (please allow 14 days for processing). No refunds are issued until the item is received and processed. Returns must include all original packaging and item parts. Items that are not returned in as new condition or that do not include all original packaging and parts may be refused or a 25% restock fee may apply.
How do I return an item under warranty?
Please email us for Warranty Return Instructions. Do not simply return the item to us, as some manufacturers require return directly to them. We will email Warranty Return Instructions specific to your particular item(s).
What if I received the wrong item?
Please notify us via email immediately with the order number or Item number so we can correct your order.
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