Postage & Packaging
Here at The Whirlpool Bath Shop, our commitment
to providing superior service extends to our specialised delivery service.
Once your order is confirmed, our warehouse team
will ensure that your items are checked and packaged as quickly and safely as
possible. All our products are securely packed and delivered to our customers by
our specialist pallet company. Our packaging incorporates specific design
features to ensure each product is supported and protected during delivery, so
that it arrives safely with the customer every time. All standard orders will
then be loaded onto either standard or special A frame pallets and despatched
via our carriers.
Once your order is ready to despatch, you will be
contacted to arrange a delivery date of your choice, and then on the actual day
of delivery you will be given a contact number to check on its current status.
Our delivery teams are highly trained in
specialist home delivery, and will deliver your products to your door*.
*we offer a doorstep or driveway delivery service
only, our carriers are not insured to enter your property, you are responsible
for the disposal of any packaging unless the driver agrees to take the pallet.
We deliver Monday to Friday between the hours of
0800 - 1800. Saturday deliveries are available but are chargeable based on
Our delivery will normally be between 5 - 7
working days. We only charge our customers the delivery price which we have to
pay our courier to deliver to you. If delivery is likely to take more than 7
working days you will be advised.
If you are looking at purchasing more than one
item at a time we recommend that you make your order by Telephone to save you
getting charged more than once for delivery. Our friendly sales team will be
happily take your order and process it for you. To make order by phone call
Late delivery may be due to the product being
delivered directly from our supplier, and this may in turn extend the delivery
Check Items Before Signing
It is important that before you sign the delivery
docket, that you check all your products. If the item is damaged please call
01489797130 immediately, whilst the delivery driver is still with you. If your
goods arrive damaged we will arrange for a replacement to be sent to you as soon
as possible. This does not affect your statutory rights.
Delivery charges to mainland UK are shown in the
item description. If you are unsure or have any doubt please call
6174, our friendly sales team will be happy to
When you've chosen your new bathroom, we promise
to deliver it on the date agreed with you in advance. Most items in our stores
and catalogue are kept in stock ready for manufacture at our warehouses all over
the country, so you don’t have to wait to get your dream bathroom.
We offer a 14 day return policy if you decide you
no longer want the product, you are responsible for the cost of returning the
item to us. If your bath is delivered damaged or faulty you will be offered a
refund or a replacement. Bespoke baths and items sold by auction are excluded
from our return policy unless they are faulty.