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General Interest
  

Postage & Packaging

Here at The Whirlpool Bath Shop, our commitment to providing superior service extends to our specialised delivery service.

Once your order is confirmed, our warehouse team will ensure that your items are checked and packaged as quickly and safely as possible. All our products are securely packed and delivered to our customers by our specialist pallet company. Our packaging incorporates specific design features to ensure each product is supported and protected during delivery, so that it arrives safely with the customer every time. All standard orders will then be loaded onto either standard or special A frame pallets and despatched via our carriers.

Once your order is ready to despatch, you will be contacted to arrange a delivery date of your choice, and then on the actual day of delivery you will be given a contact number to check on its current status.

Our delivery teams are highly trained in specialist home delivery, and will deliver your products to your door*.

*we offer a doorstep or driveway delivery service only, our carriers are not insured to enter your property, you are responsible for the disposal of any packaging unless the driver agrees to take the pallet.

Delivery Days

We deliver Monday to Friday between the hours of 0800 - 1800. Saturday deliveries are available but are chargeable based on postcode.

Delivery Time

Our delivery will normally be between 5 - 7 working days. We only charge our customers the delivery price which we have to pay our courier to deliver to you. If delivery is likely to take more than 7 working days you will be advised.

We Recommend

If you are looking at purchasing more than one item at a time we recommend that you make your order by Telephone to save you getting charged more than once for delivery. Our friendly sales team will be happily take your order and process it for you. To make order by phone call 0800 028 6174.

Late Delivery

Late delivery may be due to the product being delivered directly from our supplier, and this may in turn extend the delivery date.

Check Items Before Signing

It is important that before you sign the delivery docket, that you check all your products. If the item is damaged please call 01489797130 immediately, whilst the delivery driver is still with you. If your goods arrive damaged we will arrange for a replacement to be sent to you as soon as possible. This does not affect your statutory rights.

Delivery Charges

Delivery charges to mainland UK are shown in the item description. If you are unsure or have any doubt please call 0800 028 6174, our friendly sales team will be happy to assist you.

Delivery Promise

When you've chosen your new bathroom, we promise to deliver it on the date agreed with you in advance. Most items in our stores and catalogue are kept in stock ready for manufacture at our warehouses all over the country, so you don’t have to wait to get your dream bathroom.

Returns

We offer a 14 day return policy if you decide you no longer want the product, you are responsible for the cost of returning the item to us. If your bath is delivered damaged or faulty you will be offered a refund or a replacement. Bespoke baths and items sold by auction are excluded from our return policy unless they are faulty.