Returns Policy for Personalised Items - Please note, if we have made any errors, we will replace your item and post it as soon as possible. Please make sure you enter the correct details [and colours or sizes if needed] to be embroidered at checkout. Unfortunately, once we have stitched the item it impossible to alter or change the stitching. We can't give refunds if you have made a mistake with the orders details, but please contact us as we might be able to help. Thank You The Threaded Rainbow