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Returns Policy

Returns Policy

* Extended Christmas Gift Returns: Order between 27th October 2014 and 24th December 2014 and you have until 31st January 2015 to return the item(s) to us.

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt.

We are happy to accept returns for items that do not fit or if the item is not as described by us. Please note, for hygiene reasons we cannot offer refunds or exchanges on underwear or swimwear if they have been used, opened or the packaging is damaged. This does not affect your statutory rights.

Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us.

Liability:

The cost of returning the item to us is your liability. The item is your responsibility until it reaches us, so for your own protection, we recommend that you send the parcel using a recorded or tracked delivery service. We cannot refund return items lost in the post.
Postage charges are only refunded when the goods are confirmed as faulty or the wrong item has been shipped.

How long does the return take?

Please allow 3 working days from the date we have received the parcel for the item(s) to be checked and for the return to be processed.
Please note: exchanges are subject to availability. Where replacement stock is not available a refund will be issued for your item.

International returns:

If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains 'returned goods'.

Queries or Concerns?

If you need any further assistance, just get in touch via the eBay message system and we will aim to help you as soon as possible.

It’s really important to us that you are happy with your order. If there are any problems Please contact us as soon as possible before leaving any negative feedback as we would like to resolve any issue for you straightaway.

Please use the returns form provided in your parcel if you wish to return your item to us, we will be in touch once we have received it back. No prior contact is required.