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faqs
Delivery
1) How long after payment will you dispatch my item?
A) We will always try to dispatch your item within 24 hours of payment. During busy periods this can take 48 hours.
2) How long after dispatch should I expect to wait for delivery?
A) We use Royal Mail tracked delivery for all UK orders. This is a 2-3 day service. For European orders your delivery should take 3-5 days and for the rest of the world it should be 5-7 days. International orders are dispatched via DHL Express delivery.
Returns
3) Can I return my item if I don't like it or it doesn't fit?
A) We will accept a return for this reason. The item must be in its original, unworn condition. Only the item cost will be refunded, not postage.
4) How do I request a return?
A) Please see our Returns page for our full return policy.
Orders
5) Can you order an item that you don't have listed?
A) Unfortunately we aren't able to order specific items. We regularly receive new stock so keep checking the site for new arrivals.
6) I've just paid for an item but want to add another to the invoice, can this be done?
A) eBay doesn't allow this unfortunately. Once an item(s) have been paid for we aren't able to add to your invoice.
7) Do you offer combined postage discount?
A) Yes, please see our Delivery page for more information.
8) I am a new customer. I am only allowed to buy 1 item at a time. Why is this?
A) This restriction helps protect buyer and seller from unpaid items. When your feedback rises above 5 you will be able to buy more than 1 item together.
9) I want to buy multiple items – is this allowed?
A) We enforce buyer requirements that limit all of our buyers to no more than 5 items per 10 day period. This ensures we can protect against unauthorised resale. Creation and use of multiple accounts to circumvent this policy will not be permitted.
Payment
10) I don't have Paypal, can I pay via another method?
A) Sorry, we can only accept payment via Paypal. Please do not send us payment through the post as this cannot be accepted.
11) I have paid for my item but would like to cancel the purchase. Is this possible?
A) We will endeavour to do this for you but this will not always be possible. If your order has already entered our dispatch process at the time of your enquiry it might be too late to make any amendments to your order. If your order is sent and you wish to return, you may do so, in accordance with our returns policy.
