At Style Sanctuary, we are committed to providing excellent customer service. Therefore, we have provided the following information to help and assist you.
Please note, that in the interests of health and hygiene, the following items cannot be returned unless they are faulty.
- Pierced earrings, pierced body jewellery and toe rings.
Returning Unwanted Goods to Style Sanctuary
*This policy does not apply to pierced earrings, toe rings or pierced body jewellery*
To arrange the return of an unwanted item, please send us a message via the eBay messaging system or email us direct at sales@stylesanctuary.com
Style Sanctuary does not offer a free returns service. The return postage costs are the responsibility of the customer for unwanted items.
The customer must contact us within 7 days of receipt of the goods. The item must then be returned within 14 days of receipt at the customer’s cost for a refund of that item or to exchange it for a different item. We will not accept returns or exchanges after this period. This is in addition to the Distance Selling Regulations.
Please return the item and the original despatch note, clearly indicating the reason for return and whether you require an exchange or refund. If you have mislaid the original despatch note, please include a covering letter with your name and full address together with your requirements.
In all cases, the item must be returned unused and in its original undamaged packaging with all included accessories. All tags must remain attached.
All goods will be inspected on return before a refund or exchange is issued. If the item is not in its original condition or if the packaging is damaged, we reserve the right to refuse a refund or exchange. We may return the item back to you at your expense. You will be notified of this and any other associated charges.
Style Sanctuary is not responsible for losses or damage during the returns process. We recommend that you use a traceable postal service that insures you for the value of the goods you are returning, i.e. Royal Mail Special Delivery. The goods are the customer’s responsibility until they arrive at our premises. Please make sure that you package your return carefully to prevent any damage to the item or its packaging.
We aim to process all refunds and exchanges as soon as the goods are received. If you require a refund, the amount paid will be refunded to your PayPal account. If you used a credit or debit card, PayPal will return the amount paid to your card.
Returning Faulty Products
In the unlikely event that you receive a faulty or damaged item, please send us a message via the eBay messaging system or email us direct at sales@stylesanctuary.com within 14 days of delivery.
We will exchange the faulty item and refund the cost of returning the item to us.
Please return the item and the original despatch note, clearly indicating the fault. If you have mislaid the original despatch note, please include a covering letter with your name and full address.
The goods are the customers responsibility until they arrive at our premises. Please make sure that you package your return carefully to prevent any damage to the item or its packaging.
Style Sanctuary is not responsible for losses during the returns process. We recommend that you use a traceable postal service that insures you for the value of the goods, as follows.
UK Customers
Items should be returned to us by Royal Mail. Please note, we will NOT accept additional charges for other couriers.
Overseas Customers
Items should be returned to us via a traceble method using your country's national postal service. Please note, we will NOT accept additional charges for other courier services.
All goods will be inspected on return before an exchange is issued. If the item is not found to be faulty, we reserve the right to refuse an exchange. We may return the item back to you at your expense. You will be notified of this and any other associated charges.
IMPORTANT: Please contact us before returning an item. Goods must not be returned without prior agreement from Style Sanctuary.
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