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Returns
All returns must be sent within 14 working days for refund or exchange.
You
may request replacement products, which we will despatch to you
(subject to availability) once we receive the original product.
You
may return Goods to us for a full refund, minus the postage cost, if
you are not satisfied, provided the Goods are returned complete with all
original packaging, tags and receipts, in the same condition in which
they were sent.
Return postage must be paid and arranged by customer.
Return instructions
Important! Please contact us prior to sending return goods.
- For all returns, please include a reason for return, Name, Contact number, order number, and your eBay user name.
- Please detail your preference for a replacement or a refund. E.g. exchange for size Large
- Please make sure that the jacket is sealed in a plastic water proof package to prevent any damages during delivery.
- Goods must be complete with all original packaging, tags and receipts, in the condition in which they were originally sent.
- Return items are customer’s responsibility, so we
recommend using Royal Mail Registered Post. We cannot accept
responsibility for parcels that get lost on the way to us.
- Please allow up to 4 working days to fully process all returns.
Faulty products
- With in 7days you must notify us the nature of the fault to arrange replacement or repair.
- Original tags must be left on faulty product
- If the item is not found to have a manufacturing
fault, or the fault is due to customer misuse, then no refund will be
issued, and the buyer will be responsible for any fees for return
shipping.
- All replacements are subject to stock availability at the time of processing.
Incorrect Orders/Substitutes
- In the unlikely event of receiving an incorrect
order or substituted item, please accept our apologies and contact us to
inform us of our mistake.
- Please return the item in its original condition, and upon receipt and subject to stock, we will ship your correct item.
- Please enclose the return postage costs which will be refunded.
Return address:
Real leather shop (Syra Leatherwear)
114-116 Cheshire Street
London E2 6EJ
Tel: 020 76134544
open mon-fri 9am - 5pm
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