Please contact us by using the send message to seller facility
through ebay, as this is the fastest way for us to respond as it
will show your details including the item you have purchased. If
this is not possible for any reason please contact us via the
Ninjas Castle Ltd
Unit 5 Virage Business Park
132-134 Stanley Green Road
items we sell include VAT at the current rate of 20%. We are VAT
registered in the UK, no.996843251 and include a VAT invoice receipt
with all orders, if you have lost or require a copy please contact
us on the above details.
Problem with an order? – We are here to help!
We do our utmost to provide high quality items and a high level of
service and speed in dispatching items, but however we are human and
from time to time mistakes and problems can occur.
If you have any problem with an item, order, delivery or otherwise,
please contact us first before resorting to paypal and ebay
claims/cases and leaving negative/neutral feedback. The simplest
method is best, let us know the problem so we can fix it for you. We
will always respond to your enquiry within 24hrs maximum (in most
cases within a few hours) during weekdays Monday to Friday. We are
here to help and unlike many sellers on ebay, we will do our best to
get any issues sorted out quickly and easily regardless of the
circumstances – remember please just contact us first and give us a
chance to resolve.
We pride our feedback rating and aim to keep it high, the majority
of negative and neutral feedback we receive is as a result of the
buyer NOT contacting us first to notify of the problem, we will
always resolve issues as we want you to feel happy to leave us a