The New-Old-Stock "NOS" Bicycle Shop
...a small family-run shop dedicated to the new-old-stock bicycle market.
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Home to a nice selection of new-old-stock ("NOS") and second-hand bicycle frames, components and accessories.
Your satisfaction is our primary concern. To this end, our pledge will be to provide accurate product listings, courteous and prompt customer service and reasonable shipping rates.
Please contact us immediately should we fail deliver on what we promise. We realize it's difficult to achieve 100% customer satisfaction and that we will make mistakes, but please just give us an opportunity to make things right in the end.
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International Customers...
We have been getting some recurring questions from international customers, so as a courtesy, we have copied excerpts from our terms and conditions and noted them here...
Note to international customers regarding shipping...
We apologize to those that feel some of our international shipping charges are too high. We only charge actual shipping rates, but once an order exceeds a certain amount, we hesitate to use the less expensive international shipping services. We feel this way, because these services are not trackable or insurable...so more risk of loss. We prefer the US Postal Service's Priority Mail International service for more expensive orders, because this service is trackable and insurable...so less risk of loss. This service is more expensive, especially for smaller/lighter packages, relative to uninsurable and untrackable international shipping services, but far less expensive than other trackable and insurable international services from other carriers. We are sorry about these higher shipping costs, but hopefully our notes help to explain why this is the case.
Note to international customers regarding customs...
We also apologize to those that feel their country import taxes, duties and brokerage fees are excessive. As a small US business, we are required by customs' laws to declare each order as a retail sale. Additionally, the declared order value must be equal to total store purchases and/or winning auction bids (less any shipping costs, as these are not considered in the declared value). As a result, each customer will be responsible for paying his/her own country taxes, duties and brokerage fees, which will be collected upon delivery. Again, we aplogize for these additional costs, but we cannot afford the penalties and fines that come with breaking customs' laws...so we have to strictly abide by them.
Thank you again for your continued support and as is always the case, we will work hard to gain your trust as a responsible and fair trader of bicycle parts. To this end, if we ever fall short of this pledge, please do not hesitate to contact us and we will make every effort to correct any problem.
Sincerely,
Scott and Patty
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 | | | - Open Letter To Our Customers
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An open letter to our customers…
We want to thank each and every one of you for the continued interest in our store. As many of you already know, we are a small, family-run shop with just my wife and I as the sole owners/operators. A few years ago, this was a manageable task…given our email/order volume at the time. However, with the steady increase in email/order activity, we sometimes find ourselves a bit overwhelmed. We are thankful for the growth, but we ask for your patience and understanding as we learn to better manage our shop.
To this end, I will still do my best to add, edit and improve store listings, while also answering emails in the order in which they are received (and within a couple of days of receipt to the best of my ability). Additionally, we will ship all orders within a couple of days of payment, while also taking care to make sure each order is carefully packaged and labeled.
In return, all we ask is for your patience and understanding when we make a mistake or when you are unhappy with an order for any reason. We promise to make things right in the end, if you will give us a chance. We mention this, because we’ve had a handful of customers leave other than positive feedback comments and these were generally circumstances where a customer elected to leave the comment before contacting us (and giving us a fair chance to solve their problem).
In those cases where a customer will contact us first, we have always been able to resolve their problem to their satisfaction. We are confident we can continue this trend, because of our consumer friendly return for refund/exchange policies. Our terms and conditions are very detailed in this regard, but it suffices to say that if you are not happy for any reason with a product you purchase from us, then please return it and we will refund your money or effect a product exchange at your request and discretion.
Having said all of the above, please understand we will never be one of the largest or most experienced bike shops, but we will always strive to deliver on what we promise…and if we cannot…then we will be the first to admit our mistake and work with you until we arrive at a resolution that meets your satisfaction. This is our pledge.
God Bless,
Scott and Patty | |
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