WE DELIVERY ONLY TO MAINLAND UK!!

Due to the low selling prices and low delivery fees we are unable to offer timed delivery services, we urge you to read very carefully below on how your purchase will be delivered before bidding.

On occasions incorrect assumptions are made about delivery services, please do not bid if you are not fully agreeable to the points below.

This service is used generally for smaller or multiple items, however on occasions individual larger items will be sent via this method. We will email on despatch when the item has been released to the carrier. The item will be with you within 48 hours of despatch.

Please note our parcel carrier will not telephone ahead to book delivery, however, if you are not in they will leave a card with a contact telephone number for you to agree a convenient date for redelivery. This card must to be responded to within 48 hours to avoid the item being returned to us hence creating a rechargeable delivery. Our carriers cannot offer any timed or Saturday drops.

Local Carrier

This service is used generally for larger or multiple items. These items are delivered by our local carrier, assistance may be required with lifting larger items from the vehicle.

Our carrier will telephone ahead to book the delivery. This is why we will always ask for your telephone numbers to be given on payment just in case this method is used. Please note the day offered for delivery will be in conjunction with the carrier’s delivery schedule and route plans, on a date that the carrier will be in your postcode area.

Our carrier will not unwrap or assemble any items. The items will be generally delivered via a 7.5 tonne vehicle so please be sure your property is accessible for this size of truck.

Our carrier cannot offer any timed or Saturday delivery. Deliveries will be Monday to Friday between 8.00am and 8.00pm. You must be prepared to be flexible as due to the unpredictable nature of furniture deliveries, exact times are sometimes impossible to honour.

We strongly advise that when the carrier calls to arrange a delivery that you choose a full day in your diary to accept the delivery. If the carrier does offer a timed e.g. am or pm drop and is delayed in reaching you then this way you are not inconvenienced.

In case of faults or delivery damages it is essential that you contact us directly with any problems. Please do this by email via the contact member link on your eBay sale. This must be within 24 hours of delivery, please do not ask our carriers to arrange exchanges etc. as information is not always relayed back to us correctly. If an individual driver from our carrier tells you that they will report and take care of this please ignore this and be sure to email us directly.

All damages must be reported by email within 24 hours and noted on carriers note on delivery if possible. Please send photographic evidence if possible.

Please note that any damaged or faulty items may be repaired, replaced or refunded in line with our 14 day money back guarantee. Individual circumstances may deem that due to high costs and very low selling prices it may not be financially viable for us to offer a replacement, in these cases a repair or refund would be offered. This will be looked at on an individual basis at the sellers discretion.

Therefore it is important not to bid if you do not agree that on occasions we may not be able to offer a replacement if items are damaged or faulty, however, a repair or refund would always be offered.

We offer you the right to cancel an order and return an item providing you inform us and is acknowledged in writing (email) within 14 days of delivery. All carriage/postal costs will be at the buyers expense.

Please note the return offer is only on items delivered, we do not accept cancellation of items before delivery, the bid/sale is a legally binding contract and we will insist on completion of sale due to our costs involved via eBay selling. Therefore it is essential not to outbid other buyers if you are not 100% sure the item is needed and will be paid for. Non payment will result in the loss of this sale to our business and carries serious financial losses on our part, therefore please only bid if you are willing to buy the item and have it delivered. If you do wish to cancel the sale prior to delivery we will request the cost of listing the item, eBay do not refund this fee to us so non paying bidders must cover this cost. On sales where others are outbid we will require the bidder to pay for the loss of revenue for the sale also, this will vary dependant upon bid prices.

All return items must be in its original packaging and unused, therefore we make special mention to be very careful when unwrapping the items to keep the packaging intact, this is essential to avoid damages on return and we must let you know at this stage that the responsibility for this is with the buyer.

This is put in place to allow you the consumer a closer inspection of the item first hand as you bought this item at a distance but also allows us the seller to be able to re sell the item as brand new If the item is not resalable as new when returned we will not issue a refund.

All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. Please note that due to the handmade nature of our products dimensions and finishes may vary.

It is virtually impossible to 100% portray colours of natural wood products in a picture on the web, from batch to batch and container to container colours can vary as indeed from piece to piece the same can be said. Simple things such as your monitor settings or particular lighting used when taking marketing photographs can effect shading.

If you are buying to match an existing piece in your home we have endeavoured to give the best portrayal of the colour, but please remember pictures alone can never be 100% accurate. We cannot accept colour or shade differences as faults. As a rule dark items look lighter in the flesh and light items look darker in the flesh.

Please note that if items are purchased from different containers at differing times we cannot guarantee a shade match to existing pieces, shades can vary on differing containers dramatically, this is part of the reason we strongly advise to purchase items as soon as you see them and try to purchase on the same evening. If you do want to purchase an item a significant length of time after your first purchase please be sure to email ahead to ask our opinion of potential shading differences.

If you are unhappy with your purchase because of a shade difference or indeed any other reason we are more than willing if informed within 14 days to offer a refund, however all carriage and collection costs will be at the buyers expense our furniture our collection charge is £34.99.

Due to the nature of solid wood, changes in relative humidity may cause some small movement in the timbers, great care has been taken to reduce the incidence of such occurrence, however, by the very nature of the solid timers the complete elimination is impossible.

On occasions due to extreme climate changes in shipping you may find slight swelling on drawers thus making them stiff to open, it is important not to return or refuse the item if this is the case. Usually this problem will rectify itself in a matter of days.