The Linn Shop Warranty and Returns Policy
· Warranty
Spares & Accessories
All items listed are covered by a 30 day Warranty. This Warranty covers the cost of parts and associated labour required to correct defects or workmanship intimated to us during a period 30 days from the original purchase date. Please see ‘Returns & Exchanges’ below for details of how to return defective items to us within 30 days of delivery date.
· Returns & Exchanges
We are confident in the quality of our products and we are certain that you will be very happy with your purchase however if for any reason you are unhappy with your purchase, you can return it to us in original condition within 7 days of delivery date and, once the item is received and inspected, we will issue a full refund for the price you paid for the item. Postage and packing fees will not be refunded in the case of non-faulty items.
We accept the return of non-faulty items only if they are in their original condition and only if the Returns procedure has been strictly adhered to.
If you are returning an item because of an order error on our part or because it is defective, we will refund the delivery charges incurred in sending the item to you and your costs in returning the item to us, otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. Once we begin the delivery process, you will not be able to cancel any contract you have with us for postage and packing or other such services.
Please see our Returns Procedure below. Items will not be accepted as returns if the Returns Procedure has not been strictly adhered to.
Spares & Accessories Returns Procedure
You should contact Linn via eBay item ‘Contact Seller’ option clearly stating reason for return. If goods are faulty a description of fault should be provided. We will then contact you with a Returns Service Number which should be clearly marked on the outside of the packaging on the item to be returned. Items being returned should be sent to the following address at the buyer’s cost:
eBay Returned Goods
Linn Products Ltd
Glasgow Road
Waterfoot, Glasgow
G76 0EQ
UK
We would recommend that proof of postage, and postal insurance on high value Spares & Accessories is obtained on items being returned as repairs, refunds and replacements can only be granted on items which have been safely received to the above address.
Replacement items or refunds will only be processed once goods have been received at the above address. |