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| Q:What is your Returns Policy for unwanted / non-faulty items |
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| A:Sorry but we are unable to accept returns for items that have been opened or used.
If however the packaging is intact / unopened, we are happy to accept its return within 14days. Please contact us if you wish to arrange a return. All P&P costs (where applicable) are non-refundable & return costs will be at the customers own expense. |
| Q:Where is my item? |
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| A:Depending on the shipping option you chose, most orders are delivered with 3-7 working days (within UK). Sometimes during busy times of the year or extreme weather, there may be a delay in the postal services, so please allow extra time for this.
Please contact us if you are concerned that your item may be lost so that we can track it for you. |
| Q:Do you offer discount for multiple purchases? |
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| A:Depending the items you are interested in purchasing, we can offer a discount on the postage & packing costs for multiple purchases.
Please contact us with the details of which item you are interested in purchasing so we can quote an accurate cost of shipping for you. |
| Q:What is your Return Policy for Faulty / Damaged Items? |
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| A:In the unlikely event that you receive a faulty / damaged item, please retain all the packaging & contact us asap for details of how to return the item to us. On receipt / inspection of the returned item we will provide you with a replacement (subject to availabilty) or a full refund of your payment & return costs. |
| Q:When will you dispatch my order? |
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| A:Your purchase will be carefully packed and dispatched within 24hrs of receiving cleared payment (Monday - Friday) |
| Q:How much is the Shipping and Handling Charge? |
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| A:The cost of P&P varies on the weight of the item, please refer to the details on the listing for P&P charge. |
| Q:Do you ship internationally? |
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| A:Please contact us with the details of the destination and we will be happy to provide you with prices. |
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