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Dear Customer

Thank you for taking the time to view our shop.

We offer an extensive selection of lingerie made for top high street names such as Ultimo, M&S, Splendour, La Senza, Royce & Panache to name just a few which we endeavour to sell to you at greatly discounted prices compared to the instore price.

Our aim is to make your visit and buying experience as easy and enjoyable as possible.

Our Customer Service Charter:-

1. Clear photos - depicting the actual items, where possible we use professional models showing as much detail as possible without misleading enhancements.
2. Detailed description - ensuring you know exactly what you are purchasing.
3. Product inspection - ensuring the item is inspected before dispatch for possible faults or sizing issues alleviating time wasting and disappointment.
4. Packaged securely - presented in a manner you would expect to receive lingerie.
5. Fast dispatch - we aim to send out orders the same day if paid for by 12.00 a.m.
6. Purchase issues - regrettably, even when you try things on instore they don't always fit well or look as you would like or imagined, so we offer a no quibble return/exchange policy and adhere to the DSR. We aim to respond to queries as quickly and efficiently as possible, bearing in mind that as a business we operate during normal office hours.
7. Delivery Royal Mail - In our experience, Royal Mail is efficient, fast, cost effective and very reliable but unfortunately with such a large network, things do occasionally get lost. If an item does not arrive in the stipulated time please don't feel you need to wait, contact us as soon as possible as we are here to resolve delivery issues without loss to you.

We welcome any feedback and suggestions on how we can improve our service. Please feel free to contact us at sales@thehighsteetoutlet.co.uk


Happy Shopping!

Warm Regards

Emme Webb
Proprietor