The Hair Extensions Boutique

Will ship worldwide via Royal Mail International Signed For.

Items will be posted as soon as is possible but handling times will vary from item to item so please allow up to 7 days handling TIME (although it will rarely take this long) unless otherwise stated. THE HANDLING TIME INCLUDES RECORDED AND SPECIAL DELIVERY ITEMS. I am a full time hair extensionist and cannot get to the post office everyday so if you pay for special delivery please do not expect the item to arrive the next day - it will be posted ASAP within the 7 day handling time. You will receive the item next day AFTER it has been posted. Please feel free to email if you need an item for a certain date and I get back to you as to whether this will be possible - if you do not email, do not assume your item will arrive next day. To re-iterate;

I OFFER SPECIAL DELIVERY BECAUSE IT INSURES VALUABLE ITEMS UPTO £500 WHEREAS RECORDED AND STANDARD DELIVERY DOES NOT. IF YOU DO NOT AGREE TO MY SELLING POLICIES AND HANDLING TIMES THEN PLEASE DO NOT BUY MY ITEMS. I WILL NOT BE HELD RESPONSIBLE IF YOU DO NOT READ THE LISTING. WHEN YOU BUY MY ITEMS YOU AGREE TO MY SELLING POLICIES - THIS INCLUDES THE HANDLING TIME!

UK Buyers Royal Mail DELIVERY Services available;

Royal Mail 2nd Class = 2-3 days delivery (after item has been posted)

Royal Mail 1st Class Recorded = 1-2 days delivery (after item has been posted)

Royal Mail Special Delivery (before 1pm) = Guaranteed Next Day delivery before 1pm (after item has been posted)

Royal Mail Special Delivery (before 9am) = Guaranteed Next Day delivery before 9am (after item has been posted)

As part of the Consumer Protection (Distance Selling) Regulations Act 2000 you have the right to return your product for a refund provided you give us written notice (email) within 7 business days from the day on which you receive the goods. Also as part of the Consumer Protection (Distance Selling) Regulations 2000 certain goods by reason of their nature cannot be returned, hair extensions are a hygiene sensitive product, once the seal has been broken or the extensions taken out of the package they will be deemed exempt of refund or exchange. In the case of hair extensions your right to return is only valid if the hair extensions have not been removed from its original packaging are in their original brand new sealed condition and the tamper evident seal/guarantee void seal/packaging has not been tampered with. Once the tamper evident/guarantee void seal has been removed or the packaging tampered with you will not be able to return your extensions for a refund or exchange. You will need to pay the costs of postage and the goods are your responsibility until they have been received by eXtensionelle; a form of tracked and insured postage is recommended. If you are returning your item from outside of the European Union your postal service will provide you with a customs form, this needs to be visible on your returned parcel. You MUST clearly write the following on the customs form: RETURNED ITEM NO DUTIES. If you fail to do this your item will be returned back to you before it reaches eXtensionelle. If you would like to guarantee an exact colour match, please send me a small hair sample or you can purchase a colour ring from my ebay shop so you can match it yourself, other wise please be aware that the colours stated in the listing are offered as a guide only. All colours differ slightly from supplier to supplier and a colour on one colour ring will be different from the same colour number on another.

Local pick-up is NOT available.

If you would like a sample of the quality of hair I use, please email me your name and address and I will post a complementary sample out to you - YOU CANNOT CHOOSE THE COLOUR OF THE SAMPLE - it is so you can check the quality, not the colour.

Please leave feedback for me upon receipt of your item so I know it has got to you safely. Positive feedback will be left for you once you have left it for me.