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About Us


Our Company The Entertainer is one of UK's largest toy retailers with 70 stores nationwide.

With over 30 years experience we stock a fantastic range of toys and games including brands such as: Ben 10, Thomas & Friends, In the Night Garden, Playmobil, Lego, Sylvanian Families, Star Wars, Transformers and many more.

So whether you are searching for a specific item or looking for inspiration when shopping for children's toys we're sure you'll find something to suit at The Entertainer.




Contact Us


Contact Us
Email to:customerservice@thetoyshop.com

Call our Customer Service Department on 0844 800 5100

The Entertainer (Amersham) Ltd.
Customer Service Department
Boughton Business Park
Bell Lane
Little Chalfont
Bucks
HP6 6GL




Delivery


How Long Will It Take?
Orders are normally delivered within 3 to 5 working days.

Please Note: Some Little Tikes, Worlds Apart, Plum Products and TP Activity Toys are delivered directly to you by the supplier. Delivery on these items is only available to UK mainland (excluding BFPO) addresses. From receipt of your order, Little Tikes will take approximately 10 to 14 working days, Worlds Apart will take approximately 7 to 10 working days, Plum Products will take approximately 3 to 5 working days, and TP Activity Toys will take approximately 5 to 7 working days.




Payment


We only accept payment via PayPal. Immediate payment is required, and your order will be processed and despatch as soon as full payment is received.




Returns


Unwanted or Unsuitable Items
If you are unhappy with a product you have purchased from us, you may return the product within 21 days of delivery for a refund. All products must be returned in their original packaging and in a re- saleable condition (with any seals or wrapping unbroken). You are responsible for the cost of returning unwanted items to us.

Damaged Items
Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible. This does not affect your statutory rights.

Faulty Items
In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time.

Items Received In Error
If you receive an item that you did not order, please notify us as soon as possible.

How to Return a Product
Please send an email to: customerservice@thetoyshop.com or call our Customer Service Department on 0844 800 5100 for Returns Authorisation stating your Ebay order number.




FAQ


Do you ship overseas?

At present, we do not offer delivery outside of the UK from our eBay store.

How long will it take to answer my email?

We aim to respond to all emails within 24 hours of receipt (please allow a little longer if you email us over the weekend.)

It's been over a week and my order's not been delivered. What should I do?

Please call our Customer Service Team on 0844 800 5100 and we will be happy to track your order for you.

Can I use my Entertainer gift vouchers online?

Unfortunately not. Entertainer vouchers are only valid instore.

Are the prices online the same as the prices instore?

There are times when we run promotions that may mean prices do differ online and instore.

What happens if I am out when my order is delivered?

If you are out when delivery is attempted the couriers or postman should leave a card for you detailing the whereabouts of your parcel.