1. 99% of items are despatched to you with a tracking number and are sent via Royal Mail Tracked or Parcelforce so you know where your order is at all times.
2. We despatch all orders within two business days (Monday-Friday). We despatch on a first come first serve basis. If you require a guaranteed quicker despatch and delivery time, please choose the express delivery option at time of checkout and payment and please contact us so we can prioritise your purchase.
3. Everything we sell we guarantee. We only sell new items from reputable brands and suppliers. If you have any problems please contact us as we will try and resolve any issue with you. Please see our Payment and Returns page for more information.
4. Once your order has left our warehouse an email will be sent to you from us automatically and this email will contain your delivery tracking number, (if appropriate), and a weblink so you can track the status of delivery online. The email is sent to your email address which is registered on your eBay account. Please be sure to check your "junk/spam" email folder in case our email has ended up there instead of your inbox.
5. The typical delivery time after despatch to a UK address is one to three business days (Monday-Friday). The typical delivery time after despatch to an Overseas address is four to ten business days (Monday-Friday).
6. Once payment is received from you, our system will automatically leave you a positive feedback rating on eBay. We appreciate it if you can leave us a positive feedback rating also and please remember if there is any issue then contact us first so we can help resolve before leaving a less than positive feedback rating.
7. A VAT invoice will be attached via a PDF file with your despatch email. This invoice is your proof of purchase receipt from us.
8. We are here to serve you at all times. Please contact us via eBay messages, email or telephone. We aim to respond to you within two business days but quite often this will be much sooner.
9. Worldwide shipping is available on many items. You can see the shipping options, details and pricing by viewing the "postage and payments" tab on the eBay item page.
10. We own and operate our business and are dedicated to providing you with the best service possible at all times.