PAYMENT,SHIPPING & RETURNS

SHIPPING

We post orders Monday - Friday. Excluding bank holidays. WE DELIVER TO UK, ALL EU COUNTRIES , USA CANADA & AUSTRALIA.

Please contact us first for a postal rate if your outside UK.

Our accepted method of payment is Paypal, but we accept CHEQUES & POSTAL ORDERS (UK ONLY) if you do not have a Paypal Account.

DEBIT / CREDIT CARD PAYMENTS, CAN BE TAKEN OVER THE PHONE: 01709 828536.

Goods WILL NOT BE SENT OUT until FUNDS HAVE CLEARED or POSTAL ORDERS CASHED.

Please Grant Payment within 3 DAYS of purchasing, if paying by Paypal.

We will combine postage for multiple item purchases. Please request 'TOTAL FROM SELLER' before paying so we can re-calculate the postage for you, thus making it cheaper.

We are based in South Yorkshire in Rotherham. If you live locally you can contact us to arrange to pick up your order from us, thus saving on postage.

Please contact us first before paying if you wish to do this, so we can invoice you minus any postage.

RETURNS

We hope that you are happy with your order. However, if for any reason you are not entirely satisfied, or the goods are damaged on arrival, you may return any or all of the items to us for a refund  within 14 days from delivery, subject to the following conditions:

·         You must inform us of your intention to return the goods within 7 days of receiving the goods, either by email or phone call.

·         If you wish to return only part of the order then please also clearly state which items you wish to return.

·         You must wait for our response before returning the goods if emailing.

·         We may correspond with you by email to discuss the condition of the goods you wish to return.

·         You must return the goods to us and obtain proof of posting when doing so.

·         Please send returns to;

·        
The Crafty Yarn Shop
Unit 17, Hillside Court
Barbot Hall Industrial Estate
Rotherham
South Yorkshire
S61 4RP
UK