Cancelling Your Order

• You may cancel your order by giving us notice of cancellation within 7 working days of the date of delivery.
• If you decide to cancel and return your goods because you simply do not like them or have change your mind, we must receive the goods back in a resalable condition in original packaging as you received them. The onus is on the customer to return in these cases. Failure to do this will affect your refund accordingly. Goods will be inspected and a refund could be refused.
• If a number of unsuccessful attempts are made to deliver an order and it is returned to us by the carrier, we reserve the right to charge for the return fee.
• On cancellation, you must return the goods to us at your cost. Please check the return address with us prior to doing this since some items may have to be returned to our suppliers.
• Refunds will be made within 30 days of the date the returned goods are received.
• Refunds will be given at the discretion of the Company Management in all other cases.

Faulty Or Damaged Goods

• Please inspect your goods on delivery.
• Any damaged or faulty goods must be reported to us within 7 working days of the date of delivery. Failure to do this will affect your refund accordingly.
• In most cases we will arrange pickup and replacement of the faulty/damaged goods. We will inform you of our intention.
• If The Cowshed requests the return of faulty/damaged goods at the customer's expense then these costs will be refunded in full.
• On receiving the goods they will be inspected and a refund could be refused if they are found not to be faulty.
• Refunds will be made within 30 days of the date the returned goods are received.
• Refunds will be given at the discretion of the Company Management in all other cases.