Basket
Product Query:
- 1.Is the item real or fake?
- - We never sell fake item, all items are 100% authentic. We are a legitimate antique dealer approved by the Miyagi Prefecture Police Department. (Authorization number: 221010001481) Feel free to review our feedbacks.
- 2.Do you have any documents or papers about the item?
- - All items were bought in Japanese used market product and examined by an expert. As a used item, there are no paper documents about the item.
- 3.Do you have shoulder straps, lock and key or other additional parts of item?
- -We are not selling any parts of the bag such as shoulder straps, lock and key, zipper etc.
Shipping Query:
- 1. Which service do you use for sending the item?
- -We are using EMS (Japan post) to send the item to buyer.
- 2. How long it takes time to arrive the item?
- - It normally takes 5-7 days after sending from Japan. But sometimes due to custom inspection, it takes bit longer time.
- 3. Is it possible to ship two or more items combinely?
- - We are really sorry to say that combine shipping is not possible.
- 4. Can I track my item through internet?
- - After sending the item, we will inform you tracking number of the item and you can find the progress in the following website http://www.post.japanpost.jp/int/ems/index_en.html
- 5. Is it possible to change the address after full payment?
- -Prior to sending the item from Japan, you should inform us about your changing address.
Payment Query:
- 1. Can I send money through Western union or Bank transfer?
- - Accept PayPal other paying methods is not acceptable.
- 2. How long do I have to pay money for the item?
- - You have to pay within 3 (Three) days after auction closure.
- 3. In case of any problem about the item description, what can I do?
- - Please contact with us about any query or any problem through eBay.
- 4. Can I buy the item directly from you?
- -We are selling our item only in eBay. We are not interested to do personal business.
- 5. I want to buy this bag without bidding. Can you fix it at buy it now price?
- -The auction items do not have any buy it now price and we can't fix it.
Tax and Contact Query:
- 1. How much I have to pay as custom cost or tax?
- -As taxes vary upon country, region, product price and the actual product, we do not know how much taxes will turn out to be and we cannot answer questions concerning taxes.
- 2. Can I cancel my bid after auction closure?
- -You can't cancel the transaction after auction closure. As you bid for the item, have to buy by your own personality.
- 3. My question is not being answered yet.
- -We are trying to respond on buyer mail within 1-2 business days. Therefore, buyers are cordially requested not to send same mails many times, as we try to respond immediately. Thank you for your kind patience and understanding.
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