If you change your mind, or any of our products fall below the standard you would expect and you wish to return the item, you must notify us via the link in 'my eBay' within 10 days of delivery. We are happy to refund or exchange the item providing it is returned unused, in its original packaging with all accessories. Some items cannot be returned unless they are faulty. These include:

• We may restrict the exchange of CD's, DVD's and computer software to the same title.

New items are sold with a 12 month warranty.

Refurbished items are sold with a 90 day warranty.

The warranty is not with the manufacturer and all warranty claims have to be made with Telephones Online.

Faulty items

If your item develops a fault please notify us at TheTeam@TelephonesOnline.co.uk

If the fault has developed within 28 days of delivery we will offer a refund, including postage costs or a replacement product once the original product has been returned to the Telephones Online team for assessment and verification of the fault.

If the fault develops after 28 days but within the warranty period please contact us via my eBay and we will repair or replace it once the original product has been returned to the Telephones Online team for assessment and verification of the fault.

If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.

All our refurbished phones (excluding corded phones) are supplied with batteries that have been tested to ensure they hold a charge however we cannot guarantee that the manufacturers advertised maximum battery life can be achieved. Batteries are a consumable item and may need to be replaced within the lifetime of the product.