Warranty and Refunds
TelcomKit offer a full 6 month 'return to base' warranty on all products unless otherwise stated.
The warranty commences from the date of arrival with the customer
In the case of new products, if the manufacturer offers a different warranty period, or different terms, the manufacturers warranty will take precedence
Manufacturers may offer an extended warranty period to customers who purchase new products. TelcomKit will take no further part in arranging such warranties and the customer must take any issues to the manufacturers directly.
Any misuse or abuse of goods by the customer will invalidate the warranty.
Except in pre-arranged circumstances, TelcomKit warranty is not valid outside the United Kingdom.
Should the goods prove not to be faulty after examination and testing in our workshop, then return postage will be payable by the customer.
TelcomKit reserves the right to repair replace or credit faulty items at its discretion.
Advance replacement goods will only be despatched with the agreement of a company director and in which case the above condition will apply.
Your statutory rights are not affected.
Products must not be returned to TelcomKit without an authorised returns number. Please call us on 01903 66 00 82 Mon-Fri 10.00am - 4.00pm for a returns number. Any products returned without an authorised returns number will not be accepted by our warehouse. The cost of the return of the products to TelcomKit is to be borne by the customers unless otherwise arranged in advance.
It is the responsibility of the customer to ensure the safe return of goods to the company. Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party. Do not write on or use tape directly on the actual goods' packaging as this will regrettably incur a repackaging fee