PAYMENT DETAILS
WE ACCEPT
PAYPAL
CHEQUE - please make cheques payable to TOTS TOYS & TOGS - please allow 5/7 days to clear
POSTAL ORDERS - please make po payable to TOTS TOYS & TOGS
We request payment within 7 days of purchase.
IN THE CASE OF NON PAYMENT
If payment is not received an UNPAID ITEM DISPUTE will be opened to us to communicate with the buyers. If payment is still not received within 7 days of the dispute will be closed to reclaim fees and release the item to be relisted. A strike will be issued to the non paying buyers account.
EXCHANGE DETAILS
Subject to stock buyers can return an item for an exchange of size within 14 days, as long as the items are in unworn condition (except for trying on) in all original packaging.
Buyers are to pay all postage involved this can done by including a cheque/ postal order with the returned item or by paypal invoice request.
RETURNS DETAILS
Refunds shall be issued if goods are not as described. If an item is faulty TOTS TOYS & TOGS should be immediately contacted and items should be sent back for a refund or exchange.
All postage and packing costs and returns are to be paid by the buyer
Items should be sent back in the condition in which they were received.
Refunds will be given if item is returned within 7 days, all tags and original packaging must still be intact.
Refunds will be given once item has been received back I will not refund on goods not received. Please obtain proof of postage
Return postage costs for items will not be refundable.
DELIVERY DETAILS
A proof of posting will be obtained for all items sent.
Once posted goods are in the hands Of Royal Mail. We are not liable for late deliveries or any other claim.
We aim to despatch quickly. Items are usually despatched within 24 hours (except weekends)
If your item is returned to me as undelivered by post the post office then the postage will need to be repaid before the item is sent again
If item has not been received in 10 working days please contact TOTS TOYS & TOGS
These policies do not affect your statutory rights.
www.totstoysandtogs.co.uk
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