TSL-2009 is a top-rated eBay store. We have a strong online presence in the UK and Europe. All our products are sent out from our warehouses based in Birmingham. All of the product ranges are held in stock and as a result we are able to supply products with a rapid response. We are proud to present our products to the digital, films and video industries worldwide, catering from the amateur to the professional. Over the years, we have continued to expand and develop our product line, evolving along with professional technologies while maintaining our leadership role as the affordable alternative.
Our Commitments are
- To offer customers a variety of studio lighting equipment and accessories that are high quality and reliable at competitive price; and
- To provide the finest customer service in the business by offering the best advice and technical support, both before and after sales.
We purchase goods from a wide variety of suppliers, from large international organisations to specialist local suppliers, all over the world. All our suppliers are being accessed and rated accordingly to ensure they comply with legislation and also our purchasing and safety requirements. This involves the completion of our Supplier Evaluation Form. All suppliers will be reviewed regularly and consideration will be given to all feedback from suppliers and customers to drive a continual improvement in performance.
We look at the quality, specifications, safety and patents of each individual product; and carry out individual assessment. We will also gain feedbacks from both the amateur and the professional photographer to ensure they are quality, reliable and easy to use. Our purchasing policy promotes consistently high standards to our products. We are confident to offer 12 month full warranty to our entire lighting unit. All our products are CE certified and ROHS to all our bulbs and flash tube.
Customer is important to us. The aim of our Customer Care Policy is to understand what our customers need, and to provide accurate and precise advice and technical support. We prioritise customer satisfaction as the key to the company’s success and deal with enquiries as quickly and efficiently as possible.
- continue to source better quality and reliable product at completive price;
- continue developing and improving our customer service; and
- ensure all our products are complied with legislation and safety requirements;
All these demonstrate our commitment to the business to provide high quality and reliable product and service to our customer.
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